C004346 Implementation Manager

• Site Readiness Assessment
  
• Engage with the customer and the project
  team to assess the readiness of site for cloud migration
  
• Arrange remote and on-site meetings with the
  customer to understand the site-specific requirements and constraints in terms
  of user, printer and data migration
  
• Assess on-site resources, including
  enrolment and training spaces, on-site support personnel, and logistics.
  
• Assess the technical readiness of site in
  terms of internet bandwidth, wired or wireless internet access, cabling, etc.
  in coordination with project technical team
  
• Fill out site readiness checklist for a
  site, identify the issues and risks that would hamper a successful site
  implementation
  
• Address the open action items, issues and
  risks in coordination with project team, customer and NCIA relevant business
  areas.
  
• Ensure the closure of items before start of
  site implementation.
  
• Implementation Planning
  
• Plan site implementation schedule including
  planning of daily user enrolments and trainings.
  
• Plan the data migration of user data,
  including emails and personal data
  
• Plan the migration of printers, shared
  mailboxes, shared drives and portals
  
• Plan logistics aspects of site
  implementation, including the delivery and handling of End-User Devices on
  site, device preparations and provisioning
  
• Plan MS Teams and Channel Structure and
  ensure timely creation of Teams and Channels
  
• Site Implementation
  
• Be present on site during the site
  implementation.
  
• Coordinate and facilitate the distribution
  of hardware to users, user self-enrolments, account setups, data and printer
  migrations c) Ensure a seamless migration for users to the new cloud
  environment.
  
• Maintain open lines of communication with
  the customer, providing regular reports on implementation status and address
  any concerns promptly
  
• Develop and maintain daily reports, brief
  customers and project management regarding site implementation progress, issues
  or risks and identify areas for improvement.
  
• Site Implementation Closure
  
• Prepare and lead a Site Implementation
  Closure Brief to the Customer.
  
• Report any remaining issues or action items,
  track the closure of them with service delivery managers.
  
• Ensure that the user support structure is in
  place, including the workflows, resolver groups and access rights in ticketing
  system.
  
• Collaboration and Communication:
  
• Collaborate with Cloud Operations Centre,
  Project Managers, Technical Leads, and other relevant teams to ensure cohesive
  user migration activities on a site.
  
• Communicate effectively with customers to
  understand site-specific requirements, constraints and address concerns.
  

Requirements

• Project/Implementation Management Knowledge
  
• Basic understanding of project management
  principles, methodologies, and tools.
  
• Understanding of project life cycles and the
  ability to assist in the planning and execution of site implementations from
  initiation to completion.
  
• Extensive experience in managing IT
  migration projects involving user migrations, preferably in military or
  structured environments. (8 years)
  
• Organizational Skills
  
• Strong attention to detail with the ability
  to manage multiple tasks simultaneously.
  
• Proven ability to plan complex user rollouts
  including planning of users, support staff, contractors and physical resources
  such as rooms, devices, assets. 
  
• Capacity to handle and prioritize competing
  demands in a fast-paced environment.  Communication Skills
  
• Excellent verbal and written communication
  skills to effectively collaborate with team members, project managers and
  stakeholders including leadership of the customer organization.
  
• Ability to prepare and distribute meeting
  agendas and minutes, ensuring clarity and accuracy in communication.
  
• Strong interpersonal skills for coordinating
  with different teams and stakeholders and ensuring timely follow-ups.
  
• Team Collaboration
  
• Proven ability to work collaboratively
  within a team, ensuring smooth coordination of project activities.
  
• Willingness to cooperate technical leads and
  other teams to ensure project success and resolve project-related issues.
  
• Adaptability and Learning Ability
  
• Eagerness to learn and grow in project
  management, with a proactive approach to personal development and skill
  enhancement.
  
• Adaptability to changing project
  requirements and an evolving work environment.
  
• Technical Proficiency
  
• Advanced proficiency in using M365 tools,
  such as Excel, Word, Loop, Planner, MS Teams, etc. to plan, document and track.
  
• Familiarity with cloud-based platforms
  (e.g., Microsoft 365) and project management tools (e.g., ServiceNow, Jira) is
  an advantage but not mandatory.
  
• Others:
  
• The candidate has strong customer
  relationship skills, including negotiating complex and sensitive situations
  under pressure.
  
• Full proficiency in the English language.
  French language proficiency is of advantage.
  
• The candidate must have the nationality of
  one of the NATO nations.
  
• Primary location is Braine-l'Alleud,
  Belgium, the candidate will be required to travel to other NATO locations (95%
  travel) in Europe.