C004354 Analyst (Operational Analysis)

• Consultancy
  
• Takes responsibility for elements of a
  larger consulting engagement.
  
• Collaborates with clients as part of formal
  or informal consultancy engagements.
  
• Understands client requirements by
  collecting data and delivering analysis.
  
• Works collaboratively to develop and
  implement solutions.
  
• Seeks to address client needs within the
  defined scope of responsibility.
  
• Ensures that proposed solutions are properly
  understood and appropriately exploited.
  
• Specialist advice
  
• Provides detailed and specific advice
  regarding the application of their specialism to the organisation's planning
  and operations.
  
• Actively maintains knowledge in one or more
  identifiable specialisms.
  
• Recognises and identifies the boundaries of
  their own specialist knowledge.
  
• Where appropriate, collaborates with other
  specialists to ensure advice given is appropriate to the organisation's needs.
  
• Methods and tools
  
• Provides support on the use of existing
  methods and tools.
  
• Configures methods and tools within a known
  context.
  
• Creates and updates the documentation of
  methods and tools.
  
• Data modelling and design
  
• Applies standard data modelling and design
  techniques based upon a detailed understanding of requirements.
  
• Establishes, modifies and maintains data
  structures and associated components.
  
• Communicates the details of data structures
  and associated components to others using the data structures and associated
  components.
  
• Data visualisation
  
• Uses a visualisation product, as guided, to
  design and create data visuals.
  
• Selects appropriate visualisation techniques
  from the options available.
  
• Engages with the target user to prototype
  and refine specified visualisations.
  
• Additional duties for this post:
  
• Analyse, adjust and/or correct operational
  requirements and gaps coming from DCSU's portfolio of CIS products and
  services;
  
• Act as DCSU advisor with aspect related to
  the identification of new operational requirements or verify related resources
  assessment within DCSU when necessary;
  
• Analyse and advice about delivering CIS
  urgent requirements and Customer's request affecting DCSU;
  
• Monitor, at DCSU level, CIS service
  management and service operations implementation with the local CSUs;
  
• Assist and make recommendations on current
  service performance, availability and capacities of CSUs in order to improve
  local service delivery (equipment/material, processes, methodology, technical
  expertise, organization and staff);
  
• Advise COMB Head in providing effective and
  efficient service delivery options for all CSUs;
  
• Coordinate DCSU service delivery options and
  offers with other NCI Agency entities (Asset Management, Acquisition, Strategy,
  etc.);
  
• In coordination with NCIA Quality Assurance
  (QA), stay abreast of required adjustment in service delivery and training,
  measure results and recommend capabilities delivery improvement;
  
• Represent CIS Operations Management Branch
  in relevant working group and conferences.
  

Requirements

• A minimum requirement of a Bachelor's degree
  at a nationally recognised/certified University in a related discipline and 3
  years post-related experience. Or exceptionally, the lack of a university
  degree may be compensated by the demonstration of a candidate's particular
  abilities or experience that is/are of interest to NCI Agency, that is, at
  least 6 years extensive and progressive expertise in duties related to the
  function of the post.
  
• Development of Operations Research/Analysis
  supporting models and tools, staff decision aids, databases, data collection
  and/or survey tools;
  
• Application of Operations Research/Analysis
  techniques (such as structured problem analysis, statistical analysis,
  simulation and optimisation);
  
• Significant experience in IT Service
  Management, Service Delivery, or Customer Support management roles.
  
• Experience leading teams, managing staff
  resources, and developing personnel.
  
• Demonstrated ability to operate in matrix
  organizations, with exposure to multi-stakeholder environments and complex
  governance structures.
  
• Experience contributing to operational
  planning, resource allocation, and risk management processes.
  
• Demonstrated knowledge of service management
  best practices, processes, and performance management.
  
• Excellent command of spoken and written
  English, with proven ability to communicate effectively orally and in writing.
  
• Training/Certifications:
  
• ITIL Foundation certification (or equivalent
  recognized Service Management framework certification).
  
• PRINCE2 Foundation certification (or
  equivalent recognized Service Management framework certification).
  
• Education, Experience and Training
  (desirable):
  
• Master Degree at a nationally
  recognised/certified University in Information Technology, Business
  Administration, Engineering, Management, or a related field.
  
• Experience working in international or
  intergovernmental organizations.
  
• Experience supporting project delivery and
  coordinating service support for projects.
  
• Experience managing financial aspects of
  service delivery (e.g., resource funding, cost allocation, service charging
  models).
  
• Training/Certifications:
  
• ITIL Intermediate or Expert level
  certification.
  
• Quality Management certification (e.g., Lean
  Six sigma, CMQ, or equivalent).
  
• Training in leadership, negotiation, or
  conflict resolution.
  
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