Customer Relationship Manager (hybrid, Brussels / Belgium)

WeCookiT is an international software house that delivers software development to its corporate customers by providing highly skilled, communicative IT professionals to build their customized products through outsourcing, nearshoring and turn-key projects’ solutions.

How do we differentiate ourselves? By investing in the professional growth and personal care of our software developers. We provide them with a premium service so that they can do the same for our customers.

Our talented team holds software engineers and sales experts, spread across offices in Europe and South America, and we represent a go-getting and driven company who aims to be an inspiring software house, knowing our future relies on IT.

WeCookiT stand for growth, support, dynamic, companionship and communication. Our head office is located in Portugal in the heart of Lisbon (Avenida da Liberdade) and we work mainly for the European market.

We are looking for a Senior Customer Relationship Manager who is already located OR willing to relocate to join our Client’s team in Brussels, Belgium.

Key Responsibilities:

• Manage relationships with stakeholders to drive adoption of digital solutions.

• Create and maintain stakeholder maps to effectively manage engagement strategies.

• Build and monitor adoption dashboards and reports to track progress against targets.

• Oversee the full adoption journey across various customer segments.

• Respond to stakeholder concerns and complaints promptly and professionally.

• Actively contribute to the success of digital transformation projects by ensuring consistent stakeholder communication and engagement.

• Identify service needs to ensure high levels of stakeholder satisfaction.

• Translate communication objectives into concrete strategies, tasks, and activities, and oversee their implementation.

• Define and execute communication strategies to guide stakeholders from awareness to adoption.

• Minimum 10 years of hands-on experience in Customer Relationship Management, including deep knowledge of related practices and tools.

• At least 5 years of experience building and managing stakeholder maps.

• At least 5 years of experience creating adoption dashboards and producing actionable reports.

• At least 5 years of experience analyzing customer segments and behavior, particularly in identifying product-related pain points.

• Minimum 15 years of experience using Atlassian tools (Confluence, Jira) and Microsoft Office (including PowerPoint).

• Strong familiarity with the IT domain, including collaboration with technical teams and supporting digital initiatives.

If you meet the above criteria and are ready for an exciting opportunity in a dynamic environment, submit your CV!