Service Manager - Deadline 08/07/25

Following skills and knowledge are required for the performance of the above listed tasks:

• Proven experience of service management and service delivery activities (e.g. service design/transition/operations).

• Proven experience of service transition coordination (e.g. CI intake) and acting as 2nd or 3rd level of support for incidents.

• Good knowledge of ITIL, CMMI, SLA, OLA, SMT, PMI, PM2.

• Good technical knowledge of TAXUD IT architecture.

• Ability to apply high quality standards to all tasks.

• Good understanding of key technologies and COTS used in the CBAM project (e.g. Kubernetes, Kafka, Camunda, MinIO, Springboot, Java, XML, etc.);

• Ability to operate within a dynamic environment with diverse stakeholders and multiple dependencies;

• Experience of performing and/or supporting root-cause-analysis and resolution of incidents or any usability issues reported by web application end-users;

• Ability to work autonomously efficiently and fast

• Ability to give business and technical presentations to multiple stakeholders

• Ability to cope with fast changing technologies used in EC

• Analysis and problem-solving skills

• Capability to write clear and structured technical documents Due to the particular nature of a large international organisation such as the European Commission, candidates should also have the following non-technical skills:

• Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team;

• Ability to participate in multilingual meetings;

• Ability to work in multi-cultural environment, on multiple large projects;

• Excellent Team Player;

• Ability to understand, speak and write English (C1);

SPECIFIC EXPERTISE

• Minimum 10 years’ experience in IT, including recent 7 years’ IT service management experience or Project Management .

• At least 4 years’ experience specialized in projects related to CBAM, Climate policy, Internet payments or Customs.

• Experience of large-scale service delivery, service support, and business continuity.

• Experience with Service Management tools (e.g. SM, JIRA)

• Experience with service operations (e.g. incident management) and service transition (e.g. release and deployment management, change management, etc.).

Level 8 to 10

Delivery mode : Brussels