Service Manager L10 - Deadline 11/08/25

We are seeking a Senior Service Manager, the role will involve managing a team of service professionals, ensuring operational efficiency, and maintaining high customer satisfaction levels.

• Lead and motivate a team of service professionals to achieve performance targets

• Develop and implement strategies to improve service delivery and customer experience

• Monitor service metrics and KPIs to identify areas for improvement

• Collaborate with cross-functional teams to enhance service processes and procedures

• Ensure compliance with company policies and industry regulations

Following skills and knowledge are required for the performance of the above listed tasks: 

•           Minimum experience of 20 years in IT systems out of which 1 year within customs environment

•           Very good knowledge of Oracle DB

•           Ability to react efficiently and fast to PROD & CONF incidents

•           Ability to give business and technical presentations to multiple stakeholders

•           Ability to apply high quality standards

•           Ability to cope with fast changing technologies 

•           Ability to work autonomously is mandatory

•           Very good communication skills with technical and non-technical audiences

•           Analysis and problem-solving skills

•           Capability to write clear and structured technical documents

•           Ability to participate in technical meetings 

•           Proven experience with testing/testing automation and testing web-services.

•           Experience working in teams using Agile or Scrum methodologies.

•           Read and interpret BPM diagrams. Experience with Atlassian platform.

•           Experience with OSB and Oracle SOA projects.

•           Understanding CI/CD pipelines.

•           General networking skills.

•           Interest and ability to learn other technologies and tools as needed.

LEVEL OF STUDIES: Master Degree (5 years)

Following specific expertise is mandatory for the performance of tasks:

•           Proven experience with web-services

•           Proven experience with service management

•           Proven experience with Oracle DB

•           Proven experience with Atlassian Platform

•           Proven experience with Agile/Scrum methodologies

•           Experience with customs procedures or systems

Delivery mode: Near Site (Brussels)

Level: Senior (more than 20 years of IT Experience