Service Manager Level 8-10 - deadline 28/07/2025

 NATURE OF THE TASKS

• Participate in the daily operations on the DG TAXUD IT systems focusing on service delivery
ensuring maximum uptime for assigned platforms (this task represents 50%+ of the workload). This
includes (but is not limited to) the incident, problem, crisis, capacity, release and change
management related tasks/activities

• Interact with the project stakeholders, which include - but not limited to - TAXUD’s contractors,
other TAXUD units, Member States and other DGs

• Support the continuity of the DG TAXUD IT operations by supervising the integration of IT
systems and by ensuring their interoperability using CCN

• Produce and/or review documents, follow-up document revision with an eye on systems and
applications architecture

• Participate and contribute to meetings with DG TAXUD, contractors, Member States and/or other
partners

• Be in charge of planning, follow up actions, risk management, decisions logging, reporting and to
enforce timely and quality delivery

• Be in charge of coordination and planning the activities with TAXUD.B2.ISD, the Architecture
Office, TAXUD contractors, other TAXUD Units, Member States and any other stakeholders

• Draft a variety of documents, including statements of work, technical annexes, presentations and
reports concerning all CCN/CSI related project activities or any other DG TAXUD related activities

3. LEVEL OF EDUCATION

A minimum educational qualification is:

Level of education corresponding to Level 6 of the European Qualification
Framework which typically corresponds to a bachelor’s level or 3 years of higher education.

4. KNOWLEDGE AND SKILLS

The consultant should have specialized knowledge in IT interoperability technology (e.g. message oriented middleware, web services, service oriented bus
etc.);

distributed systems design and messaging layer; and as a Service Manager in any of the following
area applied to IT: operations management, transition management; matured in complex and structured
organisation with outsourced services and proven with practical activities.

Following skills and knowledge are required for the performance of the above listed tasks:

• Very good knowledge of DG TAXUD key technologies
• Ability to give business and technical presentations to multiple stakeholders
• Ability to apply high quality standards
• Ability to cope with fast changing technologies used in IT networking
• Very good communication skills with technical and non-technical audiences
• Analysis and problem-solving skills
• Capability to write clear and structured technical documents
• Ability to participate in technical meetings and good communication skills

5. SPECIFIC EXPERTISE

• Oracle technologies
• Software Defined Networks
• Enterprise Networking Strategy
• Security and Compliance

Service delivery mode: ☒ Near-Site