DESCRIPTION OF THE TASKS:

•      Participate in the implementation and coordination of the process within the project ensuring alignment with the official decisions and administrative guidelines.

•      Collaborate with the Client to identify documents requiring transfer, ensuring correct transaction targets and adherence to guidelines.

•      Facilitate communication and coordination among all external stakeholders

•      Manage timelines by actively following up on pending tasks, identifying and mitigating risks, and providing a global calendar to ensure timely and efficient process delivery.

•      Perform tasks within the project in relation to financial document transfers, ensuring smooth execution and rapid resolution of issues.

•      Coordinate the permissions and authorisations critical to the transfer process

•      Log tickets in the different support systems (e.g. Service Now, JIRA…) whenever required

•      Act as a point of contact with the Client, supporting and deputising the official in charge, ensuring all stakeholders are informed of process updates and changes.

•      Report to the Client on the status of file transfers and ensure continuous communication during reorganisation or reallocations.

•      Organise and lead kick-off meetings under the to establish objectives and expectations, ensuring all stakeholders are aligned on process delivery timelines.

•      Continuously oversee the transfer status, address emerging issues swiftly, and document them for learning and adaptation.

•      Regularly assess the transfer process, identifying potential areas for enhancement and developing guidelines

•      Conduct post-transfer evaluations for continuous improvement of processes and systems’ functionalities.

•      Ensure accurate and timely logging in systems such as JIRA and ServiceNow.

•      Maintain records in the form of open-tasks, risks, decisions and other project management artifacts needed to manage the ToF.

•      Create status reports available to stakeholders

•      Document insights and actions in the post-transfer period, updating the knowledge base and best practices documentation to benefit future operations.

RESPONSABILITIES:

•    Organisation, implementation and maintenance of (IS) support

•    Coordination of support teams

•    IS Service management

•    Coordination with the project teams

•    Coordination of wiki sites, collaborative sites or social networks

•    Follow-up of service quality

•    Management and follow-up of user requests

•    Guidance regarding the use of information systems

•    Management of incidents related to information systems; organisation of the reporting

•    Conception and organisation of user documentation for information systems

•    Conception and management of IS and ICT trainings

•    Participation in user, service and project meetings

•    Elaboration and implementation of relevant support processes

LEVEL OF EDUCATION;

Bachelor or Master Degree

KNOWLEDGE AND SKILLS:

Good IT skills

Excellent communication / writing skills

Ability to give presentations

Ability to apply high quality standards

Ability to participate in multi-lingual meetings, good communication skills

Capability of working in an international/multi-cultural environment, rapid self-starting capability and experience in working in team; leadership capability

Able to cope with the needs of multi-language site deployment

SPECIFIC EXPERTISE:

•    Knowledge in end user assistance or support of information systems

•    Good knowledge of ITIL

•    Knowledge of wiki, collaborative sites and social networks

•    Good reporting skills

CERTIFICATIONS & STANDARDS:

Optional certification: ITIL foundation certification

Level 9

Delivery mode: Near Site (Brussels)

Deadline 14/10/25 at 09:00 am CET