C CSU Brussels Technician

Deadline Date: Thursday 20 June 2024 Requirement: CSU Brussels Technician (Service Desk) Location: Mons, BELGIUM Full Time On-Site: Yes Time On-Site: 100% Not to Exceed Rate: 59 EUR Total Scope of the request (hours): 418 Required Start Date: 1 August 2024 End Contract Date: 31 December 2024 Required Security Clearance: NATO SECRET Duties And Role

• First Contact Resolution (1st line resolution)
• Troubleshoot and resolve software and hardware issues in a broad range of IT products and services including (but not limited to): Laptops and desktops: VPN connectivity, Microsoft products, Business Applications; Mobile devices (phones & tables): MDM platforms, work environment applications, enrolment and configuration of devices; User Access Management
• Management of Service Management tickets: Incident Management; Service Request Management
• Coordinates and conducts work to meet quality targets
• Able to work with limited supervision
• Perform other duties as may be required

• The candidate must have a currently active NATO SECRET security clearance
• Mandatory previous IT Service Desk experience (1st level support)
• Mandatory previous experience in NATO environments, preferably in NATO HQ Brussels
• Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience
• Extensive knowledge of Microsoft applications and OS
• Extensive knowledge of Service Desk ticketing tools (BMC Remedy)
• Extensive knowledge of VPN software and VPN troubleshooting
• Minimal Mobile Device Management (MDM) knowledge required
• Language Skills - NATO HQ official languages are English and French. Required is: A thorough knowledge of one of the two NATO HQ official languages, both written and spoken; A good working knowledge (spoken) of the other NATO official language