Customer Communications Specialist

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For a client based in the South of Brussels, we are looking for a Customer Communications Specialist. The Customer Communications Specialist supports with the development, execution, and distribution of communications materials. This includes customer-facing content and initiatives, as well as internal briefings to inform the wider marketing, sales, and customer service teams. They are required to research, write, edit, and manage approvals of communications materials. Working with vendors and in-country teams, they ensure materials are translated into all the necessary languages and shared in a timely and efficient manner. Tasks Of The Customer Communications Specialist

• Produce publications, briefings and service updates to keep internal stakeholders and customers informed of changes/ updates to products and services, as well as rates/ tariffs
• Develop content:
• Write sales support collateral (sales memos, leaflets, presentations)
• Proof-read and edit sales material supplied by other departments
• Create customer-facing materials such as emails, talking points and service alerts
• Ensure all customer-facing content has a compelling narrative, call to action and follows the brand guidelines
• Maintain content library platform
• Coordinate and execute projects:
• Arrange translations and content reviews with in-country teams
• Coordinate submissions and feedback from internal stakeholders
• Work with vendors as required
• Raise POs, manage invoices and keep the department budget up-to-date
• Support with internal reporting and meetings as needed
  

Profile Of The Customer Communications Specialist

• 3-5 years of experience in a PR, communications or marketing role, ideally for an international company
• Excellent command of English language, with strong writing and editing skills. Other languages are an asset
• Organized and able to work on a variety of projects with tight deadlines
• Good interpersonal skills, able to build positive working relationships with colleagues in different departments
• Able to craft messaging and visuals for specific audiences, considering their needs and preferences
• PowerPoint design skills
• Analytical, able to conduct own research
• Attention to detail, as well as being able to understand the big picture

In Return, Our Client Offers

• An attractive salary package, with additional benefits;
• A temporary contract with possibility of permanent contract;
• An international work environment.

Interested? Don’t hesitate to apply to this position of Customer Communications Specialist. Not the job you were looking for? Maybe you know someone in your network who might be interested. Refer them to Walters People and get rewarded. More about Walters People Walters People, part of the Robert Walters Group, specialises in temporary and junior permanent recruitment in accounting, tax & treasury, banking & insurance, finance, HR & payroll, business support & internal sales. We also help students in finding a student job during the summer period or during the academic year.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Staffing and Recruiting

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