Customer Service Representative

Info over het bedrijf

Our client provides sales and marketing support for its chemical and gas producing partner companies. The Company offers super absorbent polymers, functional chemicals, fine chemicals, gases, and electronic gas equipment. Our client manages the group's sales and distribution operations throughout Europe, the Middle East, and Africa. In 2007, Our client was set up in Machelen, Belgium in order to facilitate their goals of expanding the European market share, improving European sales, and increasing production volume. Since then, Our client has been a subsidiary and serves as the sales organization for the European continent. The team based in Machelen is looking for a Customer Service Representative for the commercialization of a wide range of chemicals for the international market.

Functieomschrijving

Key Responsibilities:

• Accurately administer the complete sales order process, from order receipt to invoicing.
• Select the appropriate material for sales to customers and efficiently communicate with logistic partners.
• Resolve any documentary or delivery issues that may arise throughout the supply chain.
• Communication with customers through various channels
• Properly manage and prepare the sales documents.

Achieve high level of customer satisfaction Work Environment:

• Several reporting lines
• Work in an international business environment
• Need to interact with people of varied culture
• Work as a team member
• Challenging and diverse daily tasks
• Full time or part time (with a minimum of a 80% working schedule)

Functie-eisen

• Preferably a few years of experience in an administrative and commercial support position in an international environment.
• Have good spoken and written communication skills in English and French languages. Dutch is an asset.
• Working skills level with MS Office, SAP system and other IT knowledge
• Knowledge of Incoterms 2020
• Positive demeanor towards internal and external stakeholders
• Good team player, but as well autonomous in carrying out tasks
• Motivated & willing to learn new skills and knowledge
• Customer service oriented with a commercial acumen and good problem-solving skills
• Strong sense of personal responsibility and desire to get things done properly in a cooperative manner
• Able to act with a sense of urgency and adapt to changing priorities
• Ability to cope with certain work pressure and deadlines

Aanbod

• You will be part of a Japanese chemical manufacturer that continues to grow globally and contribute to society. On the other hand, you will experience the familiar, SME type of atmosphere in the European office.
• A compensation and benefits package aligned to the industry sector:
• A full-time or part time (part time employment contract with a minimum of 80% working schedule)
• 39h/week (for a full-time contract)
• 8h/day from Monday to Thursday and on Friday 7h (flexible hours between 7.30 am 9.30 am (and as from 7. Am on Friday) with 1 hour break and the possibility to stop from 4 pm and on Friday at 2.30 pm
• Homeworking 2 days/week after the training
• Min 31 days holiday: (20 days + 6 ADV (for full time) + 5 extra because closed between Christmas & New Year) + long weekend + 1 day off per 5 years seniority
• Benefits: hospitalization and a group insurance
• A very varied job, with new challenges all the time
• Friendly atmosphere with a European mentality
• The know-how, experience and support of a global player and market leader
• Stable staff
• Free parking & third-party contract with NMBS for commuting by train