IT Helpdesk - Luxembourg

Our client, an industrial group with a storied history spanning over 150 years, is a prestigious and family-run leader in its field. With a robust presence of over 500 dedicated professionals in Luxembourg and a global footprint servicing an international customer base, they exemplify success and innovation. Renowned for their comprehensive control over all energy and transport solutions, they proudly stand as a carbon-negative, environmentally focused organisation. Our mandate is to discover exceptional talent for this stand-out firm—individuals who will thrive in their supportive, stable environment and contribute to their continued growth and excellence. This company fosters a ‘family-owned' culture, offering ample opportunities for development and promotion through their internal training academy. If you value simplicity, a positive working culture, accountability, and a family mentality, this is the perfect place for you to grow your career while working on a broad range of challenges and being part of a team that truly makes a difference. The Opportunity: Our client is actively looking for a Technical Support Specialist who thrives on solving IT problems for internal customers. We are seeking someone with a flair for finding pragmatic and sometimes creative solutions. Our client offers a place where you can elevate your career, with access to a full array of training and development opportunities. This includes on-the-job coaching and access to their internal training academy. If you're passionate about IT support and ready to make a difference, our client invites you to apply and grow with their dynamic team. The Role: Be the pivotal first point of contact for clients seeking technical assistance via phone or email. Member of a dynamic IT department responsible for managing IT infrastructure across multiple European locations. User Support · Utilize advanced troubleshooting techniques to swiftly resolve issues. · Tailor solutions to user needs based on thorough diagnostics. · Provide proactive support and ensure rapid incident resolution. · Collaborate closely with System & Network Admin for escalated issues (inc ERP). · Offer expert advice on IT products and services, ensuring client satisfaction and operational efficiency. · Maintain meticulous incident records, delivering continuous improvement insights. Drive Projects · Dive into diverse IT projects, driving innovation and collaboration. · Partner with cross-functional teams on strategic initiatives (Docuware, VMware, Ksoft). · Ensure peak performance of IT hardware, conducting regular updates and preventive maintenance. Secure and Streamline · Oversee user access and password management with precision and security. · Uphold robust documentation standards, ensuring clear and accessible procedures for daily tasks. The Profile: · You should have a strong passion for IT and previous experience supporting internal or external users in a similar role. · A background in IT-related education is required. · You will enjoy achieving client satisfaction and will take pride in ensuring the best outcomes · Pro...

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