General Manager General Management · Crowne Plaza Antwerp

Nestled in the heart of Antwerp, Crowne Plaza Antwerp epitomizes luxury and hospitality. Our mission is to craft unforgettable experiences for every guest, ensuring their stay is nothing short of extraordinary. We have an exceptional opportunity for a Hotel/General Manager position.

The Hotel/General Manager will lead the overall operations of Crowne Plaza Antwerp, ensuring the highest standards of guest satisfaction, financial performance, and team development. The ideal candidate will possess strong leadership skills, extensive experience in the hospitality industry, and a proven track record of driving operational excellence.

Key Responsibilities

• Leadership and Management:
• Provide strategic direction and leadership to all departments within the hotel.
• Foster a positive and inclusive work environment, promoting teamwork and collaboration.
• Develop and implement business strategies to achieve financial goals and enhance guest experiences.
• Operational Excellence:
• Oversee day-to-day operations, ensuring seamless and efficient functioning of all hotel departments.
• Ensure compliance with all IHG standards, policies, and procedures.
• Monitor and analyze guest feedback to continuously improve service quality.
• Financial Performance:
• Develop and manage the hotel’s budget, ensuring financial targets are met or exceeded.
• Implement effective cost-control measures without compromising service quality.
• Drive revenue growth through innovative marketing strategies and by maximizing room occupancy and rates.
• Guest Experience:
• Maintain high standards of guest service and hospitality, addressing and resolving any issues or complaints promptly.
• Enhance the guest experience through personalized services and attention to detail.
• Ensure all guest areas are well-maintained, clean, and welcoming.
• Team Development:
• Train and develop a high-performing team, fostering career growth and professional development.
• Conduct regular performance evaluations and provide constructive feedback.
• Promote a culture of continuous improvement and employee engagement.
• Community and Stakeholder Relations:
• Represent the hotel in the local community and build strong relationships with key stakeholders.
• Participate in local events and initiatives to enhance the hotel’s reputation and visibility.
• Collaborate with IHG corporate teams to align with brand standards and initiatives.

Profile

• Degree in Hospitality Management, Business Administration, or a related field
• Minimum of 5 years of progressive experience in hotel management , with at least 2 years in a senior leadership role .
• Track record of achieving financial and operational goals in a high-end hotel environment.
• Good leadership , interpersonal, and communication skills.
• Problem-solving abilities and attention to detail.
• Fluency in English and Dutch . Proficiency in French is a plus.
• Knowledge of IHG brand standards and systems is a plus.

What to expect when working at Crowne Plaza Antwerpen?

• Collaborative work environment: Join a dynamic, supportive and collaborative team.

• Competitive compensation and benefits package including individual bonus, collective bonus, company car, meal vouchers, insurances.

• Well-being-Focused Company Culture : Join a company that values your well-being with initiatives such as mental health programs, wellness activities, etc.

• Advancement Opportunities: Progress within the company through advancement and career development opportunities.

• Discounts on Products/Services: Did you know that Crown Plaza Antwerpen is part of the Pandox investment group? We own and operate six other hotels in Belgium:

The Hotel. Brussels

DoubleTree by Hilton

Hilton Brussels Grand Place

Holiday Inn Brussels Airport

Hotel Hubert Grand Place

Indigo Brussels City

Enjoy attractive discounts on rooms and restaurants across our various establishments as well as a free access to the gym .

You'll also benefit from discounts at IHG properties worldwide !

• Responsible Initiatives : Contribute to company projects or initiatives focused on social and environmental responsibility.

• Recognition Programs: Be recognized and rewarded for your contributions through recognition and reward programs.

What are the recruitment process steps?

If you're motivated to take on this exciting challenge and lead our exceptional team, send us your CV. We'll start with an initial phone interview to assess your candidacy. Then, you'll be invited for an interview!

We have a company culture that advocates diversity, inclusion, and equal opportunities . Are you a person with a disability and need adjustments for hiring? Feel free to let us know. We look forward to welcoming you to Crowne Plaza Antwerpen!