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Ensure that the hotel’s objectives are achieved in terms of revenue and costs, thus achieving budgeted targets, through effective leading, coaching, planning and organizing. Deliver a high standard of product and service, operational efficiency and guest satisfaction. Take ownership of the development of your people & yourself. Dare to try, without being afraid of failure!
The perfect staycation for coastal lovers in the queen of seaside cities. Leopold Hotel Ostend is a charming four-star boutique hotel. The hotel exudes timeless elegance because of its unique historic Art Deco building dating back to 1928. The creatively decorated rooms are ideal for both short and long stays. Thanks to long-term and repeat guests, there is a family atmosphere. The hotel has a trendy Del Mundo bar serving snacks and drinks. The “We Proudly Serve Starbucks Coffee Corner” located in the hotel is very popular with both hotel guests and external visitors. Here you can enjoy both the popular cold and hot drinks from Starbucks Coffee.
The Leopold Hotel Ostend is part of a larger company called PREM Hospitality. PREM Hospitality is a management company that specializes in managing hotels. PREM Hospitality is of Irish origin and has grown rapidly throughout Europe in recent years. PREM Hospitality Continental Europe is headquartered in Ghent, Belgium. PREM Hospitality has developed a collection of different hotels and serviced apartments in more than 20 different locations.
At PREM Group, we believe in always doing the right thing. This ethos works on both a commercial and human level. We have a practical, entrepreneurial spirit. We evolve and adapt, making smart commercial decisions that are performance driven, but above all we work with a higher purpose. We strive to set industry standards.
We want PREM Group to be synonymous with quality and innovation.
The PREM Group principle of doing the right thing trickles down through our organisations. It means doing the right thing for stakeholders, for our people, for our guests, for the industry we love and ultimately for our guests.
“Do the right thing”
As a hotel, we want to exceed our guests’ expectations in everything we do by employing a dedicated team of people who work creatively and ethically for the benefit of the individual, the society and the company.
To create a positive, productive and service-led working environment for the team to flourish in by attracting and retaining the necessary talents to ensure the work is done and objectives are attained.
Some examples of activities:
Consider quality and customer service and commit to surpassing guests’ needs and expectations and securing repeat business.
Some examples of activities:
Monitor the daily operational activities in the hotel to ensure maximum revenue generation, quality and guest satisfaction within agreed structure and costs.
Some examples of activities:
Develop and implement revenue actions to optimize RevPAR and other spending per available guest.
Some examples of activities:
In conjunction with Head Office, agree an annual operational business plan and budget to contribute to the realization of the set objectives and ensure proper allocation, use and control of resources.
Some examples of activities:
Be responsible for all operational costs and KPIs, to achieve optimum financial efficiency in line with the budget.
Some examples of activities:
Effectively manage the hotel property, to maintain its quality and to ensure that health and safety standards are met, in cooperation with our H&S expert.
Some examples of activities:
This range of tasks is not exhaustive.
The range of duties in this job description is intended to reflect the main tasks and level of work performed. It is not intended to reflect all responsibilities or qualifications of the job.
Hospitality : You act from the needs and wishes of guests.
Flexibility : You are able to switch behavioural styles under any circumstances to work effectively and purposefully.
Teamwork/collaboration, inclusive and intercultural attitude : You can consult, agree and cooperate with others when completing assignments and projects.
Creativity & innovation : You are able to think of alternatives and step outside existing frameworks.
Plan – organise – structure : You can plan and organise activities and work effectively.
Performance motivation : You continuously improve (your own) performance and results of your own accord.
Communication + social skills (language skills) : You can communicate messages clearly so that the purpose of the message is understood.
Problem analysis (problem-solving thinking) : You are able to get a good overview of a complex issue.
Meticulousness : You are able to work accurately with an eye for details and connections.
Stress resistance : you are able to continue to act and function efficiently under time pressure, in the face of resistance, setbacks and in tense, uncertain situations.
Positively curious : you like to learn and take the initiative to learn new things in order to broaden your knowledge.
Directing leadership : You can lead employees so that they can achieve their objective.
Knowledge and meaningful skills:
You obtained at least a bachelor’s degree, preferably hotel management.
You have at least 2 years’ experience in a similar position.
You are fluent in Dutch, French and English and mastered at least one additional language.
You have sufficient digital skills.
Working with us is more than a 9-5 office job. Work/life balance is central. Using flexible hours, you plan your hours in the way that best suits your life. This creates a unique work/life balance that characterises jobs within the hotel sector. Hospitality work is a unique industry where you can meet fascinating people from all over the world. Your colleagues can also be a great support. You get the chance to create connections that will last a lifetime. You will make friends for life. Hotel work opens doors and PREM helps you do that. Through training and education, you can continue to develop and grow yourself. Hard work within hotels is rewarded with unique benefits. Like discounts for you, your family and friends within our hotels. Wherever you come from, there is a place for you in our hotel. With us, we look at your skills, ambitions and talents. Your age, gender, orientation, gender identity or expression, disability, ethnicity, nationality or any other characteristic play no role in measuring your competences. Within our hotels, the following values and standards are central; a passionate team that is mindful of their job and their place within the organisation. We also require you to be performance-oriented in your job, both individually and collegially. Hard-working people who are down to earth are the perfect addition to our hotel.
Do you enjoy working with a team of passionate professionals and continuing to grow a great hotel? Are you the General Manager we are looking for? Then contact HR Manager Timothy VandeVyver directly at
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