Account and Success Manager - Belgium

Every journey counts. Together?

Are you passionate about digital marketing and customer engagement? At Actito, you can turn that passion into a purpose-driven career. We're all about creating a workplace where people come first. We empower our team to thrive both personally and professionally, in a flexible and dynamic environment designed to support your ambitions and wellbeing.

Who are we?

We're a diverse team of marketers, developers, strategists, customer success experts, and creative thinkers operating from Louvain-La-Neuve (Belgium), with a presence in France, the Netherlands, and beyond. Our biggest strength? Our people.

Our culture is fueled by two decades of experience in marketing automation, brought to life through core values like transparency, ownership, collaboration, growth mindset, work-life harmony, and yes, fun. At Actito, we believe every journey is unique - from each customer's journey to each team member's professional path. We believe in the power of marketing that respects and understands the customer, and we build the tools to make it happen.

Our Engagement Platform, made in Europe, orchestrates seamless experiences across all channels to make every journey count. Actito is also proud to be part of QNTM Group, a collective of leading European marketing technology companies. Together, we offer a best-in-class ecosystem that helps brands create lasting customer connections.

Join us in making every journey count. Together.

Main Responsibilities

At Actito, we are looking for a dynamic, customer-focused Account Success Manager to join our team in Louvain-la-Neuve  and support a key portfolio of clients from various sectors.

In this role, you will be a true strategic partner for your clients: identifying growth opportunities and ensuring they get the most out of our platform. Your ability to understand their challenges, mobilise internal resources, and propose high-value initiatives will be essential to their success — and ours.

If you thrive in a dynamic and collaborative environment and are driven to turn every client relationship into a long-term partnership, this role is for you.

• Manage and grow a portfolio of around 25 clients (e-retail, media, leisure, etc.).

  • Manage a portfolio of clients with a value of 500.000 € ARR from key accounts working today on the Notificare platform. Portfolio made of large to medium accounts (for example, Hunkemöller, Ajax amsterdam, ...)

  • Manage a portfolio with a value of 500.000 € ARR from key accounts working today with Actito. Portfolio made of large key accounts (for example, Solidaris, Hubo, Deutsche bank, Baloise, ...)

  • You will be in contact with Dutch, Belgian and UK clients.

• Understand clients' challenges and objectives to anticipate their needs and propose optimisations.

• Analyse usage and performance data to identify growth and ROI opportunities.

• Liaise with the product team to communicate feature requests and updates.

• Coordinate internal team actions according to client needs and subscribed services.

• Develop personalised growth strategies: upselling, cross-selling, risk prevention.

• Handle administrative and commercial follow-up (contracts, invoicing).

• Organise annual strategic meetings with your main clients, with the help of dedicated project services teams.

• Contribute to the continuous improvement of internal processes and cross-functional initiatives.

• Represent Actito at events (trade shows, conferences, webinars, trade etc.) but also co-organise client events with marketing teams.

Your profile

• You have a master degree in Business Administration, Marketing or related fields

• 2 to 4 years of experience in a commercial or account management role, ideally within a B2B SaaS company

• Marketing and CRM knowledge is preferred; understanding of digital marketing is a plus

• Strong interpersonal and commercial skills

• Persistent, well-organized, and committed

• Dynamic, curious, autonomous, and proactive

• Strong team spirit

• You speak English and Dutch, French is a plus 

Ready to grow with us?

Join us and play a key role in shaping intuitive, high-performing user interfaces, while growing in a stimulating, innovative, and supportive environment.