Application Support Agent (Medior)

Are you ready to shape the future technological landscape in Europe?

We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/ 

Are you ready for a sneak peek into the day of an Application Support Agent (Medior) at Netcompany?

In this role, you will support various business units in their daily activities and provide end-user support for critical applications, including:

• EUROPHYT Portal
• TRACES

As an Application Support Agent (Medior), you will:

• Act as the first point of contact for customers seeking technical assistance via email and ticketing systems.
• Troubleshoot and resolve technical issues related to applications, including software bugs, system errors, and user-related problems.
• Log, track, and document customer inquiries, incidents, and resolutions in the ticketing system, ensuring accurate and detailed records.
• Collaborate with cross-functional teams, including business stakeholders and software developers, to escalate and resolve complex issues.
• Provide guidance and training to end-users on effective use of the applications, including best practices and troubleshooting.
• Contribute to knowledge management, including the creation and maintenance of knowledge base articles, FAQs, and self-service documentation.
• Assist in testing and validation of software updates, patches, and new features prior to release.
• Monitor application performance and proactively identify potential issues or improvements.

What would make you a fit for the role:

• Academic background in Agronomy, Plant Sciences, Biology, Biotechnology, Plant Health, or a related field or equivalent professional experience in these domains
• At least 2 years of relevant professional experience in application support and hands-on work or traineeship in the above-mentioned areas.
• Strong proficiency in Microsoft Excel, including advanced functionalities, and experience with web-based tools.
• Very good oral and written communication skills in English, combined with excellent customer service abilities.
• Strong analytical, problem-solving, and learning skills, with meticulous attention to detail and high accuracy.
• Ability to work autonomously and collaboratively in international and multicultural teams.
• Ability to perform effectively in high-pressure environments.
• Knowledge of EU policies or regulatory environments is considered a plus.

Being a part of the Netcompany team, you will be provided with:  

• Opportunity to work in a modern environment. 
• Competitive compensation & benefits package 
• Hospitalization plan 
• Hybrid working model
• Meal allowance 
• Mobility budget or commuting allowance (if applicable)
• Well-being activities (on premises) 
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings) 
• Personalized development plan for targeted career growth 

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

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Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/