Automation Consultant

The CX consultant should effectively operationalize customer journeys that are personalized, efficient, and aligned with the clients’ strategic objectives, thereby enhancing the overall customer experience.

• Collaborate with all stakeholders , including commercial, marketing, IT, legal, and compliance departments, to ensure project alignment and successful completion.
• Be adept at designing omnichannel journeys .
• Have comprehensive knowledge of technological tools that enable Omnichannel Marketing such as Marketing Automation, Email Marketing, Data Management, CRM, CMS, and Event platforms.
• Operate effectively within a multidisciplinary setting .
• Possess a solid grasp of both quantitative and qualitative data as well as related KPI’s.

• Understand and adapt to the processes and operational needs of the different teams while supporting them in realizing their campaigns.
• Proactively contribute as a member of cross-functional project teams.
• Understand and adhere to compliance and regulatory guidelines relevant to the industry.
• Demonstrate outstanding written and verbal communication skills , with fluency in English.

This is where we start

Salesforce, Integratie, BI, CRM, Analist

Bachelor, Master thinking level

Medior, Senior work level

2 years of work experience

Nederlands, Engels speaking

Driver's license required

This is what you get back from us

Permanent

Geheel vanuit huis

32 holidays

Flexible working hours

Courses

Lunch

Fuel card

Travel allowance: Volledige vergoeding

Phone

Laptop

13e month

Pension

Expenses

Health insurance

This is what you do

At least a 40-hour work week

Collaborate with 0-10 colleagues

You work with IT, Management

Focus on B2B & B2C

You mainly work for Marketing en reclame

This is where we start

• Good communication and teamwork skills.
• Good analytical and problem-solving acumen.
• Keen to learn new systems and technologies.
• Work in a methodical and evidence-based approach.
• Willingness to take initiative and ability to adapt.
• Process wizard with an operational drive.
• Bring a minimum of 2 years of relevant experience in omnichannel/digital marketing, with a track record in business planning, project management, and executing marketing automation journeys.
• Experience in the Pharma industry is advantageous.

Working conditions

As a modern company, we value the wellbeing of our employees and want them to have a good balance between their career and personal life. We offer our employees a personal career path in an inspiring and fun environment. The compensation package in line with our culture, where reward & recognition is both based on the company and the individual’s growth. It contains the following:

• Gross salary
• Variable salary (based on individual and company criteria)
• Holiday pay, 13th month
• Net allowance, meal vouchers
• Mobility plan, laptop, mobile subscription
• Hospitalization insurance & Group insurance
• 32 holidays: 20 regular holidays, 40-hour work week with 12 compensation holidays
• An inspiring work environment with professional and involved colleagues
• Opportunity to continuously learn, grow and develop your career Aside from this we also provide a lot of indirect benefits (e.g. year end gifts, team building activities, yearly skitrip, …). The variable salary can be used for bike leasing, additional insurances, discount cards, etc