Azure and Entra ID Support Team Lead

Azure and Entra ID Support Team Lead (Freelance) - 24 Months - Brussels (Schaerbeek) Belgium

Where Builders Build the Future

At RELYzIT Talent, we don’t recruit — we build. We unite the top 2% of builders — engineers, architects, creators — into a movement across Europe and the GCC. Vetted through our VECTOR7™ Signal Stack, you’re not just hired, you’re chosen. This is more than work. This is where builders build the future.

About the Role

Our client is seeking an Azure and Entra ID Support Team Lead (Freelance) to drive the SPIA service desk at the heart of Belgium’s energy market transformation. This is a 24-month freelance opportunity based in Brussels (Schaerbeek), where your leadership and technical expertise will directly impact the security, privacy, and identity management of critical national infrastructure. You’ll lead a team of skilled professionals, ensuring seamless access, robust security, and operational excellence for systems that power millions.

Why This Role Matters

The Belgian energy market relies on secure, compliant, and efficient IT systems. As the Azure and Entra ID Support Team Lead, you will be pivotal in safeguarding access to these systems, ensuring regulatory compliance, and enabling smooth onboarding and offboarding for key stakeholders. Your leadership will help shape the future of energy technology, supporting innovation while maintaining the highest standards of security and service.

What You’ll Be Doing

• Lead, coach, and manage the SPIA service desk team, fostering a high-performance, builder-driven culture.


• Actively participate in monitoring and resolving incidents, information requests, and service requests across security, privacy, IAM, Infrastructure & DevOps, and account management teams.


• Oversee and implement technical and administrative onboarding/offboarding processes for customers and stakeholders.


• Draft, monitor, and follow up on security and privacy policies, standards, procedures, and guidelines based on stakeholder input.


• Collaborate closely with internal teams and stakeholders to ensure seamless service delivery and compliance.


• Drive and support the transition from TOPdesk to ServiceNow, actively participating in ongoing ITSM transformation projects.


• Report directly to management, providing insights and recommendations for continuous improvement.

Technical Skills & Experience

• Proven experience as a team lead in a technical support or service desk environment (Medior level).


• Hands-on expertise with Microsoft Azure, including technical configuration and management.


• Deep knowledge of Microsoft Entra ID / Azure AD beyond user and access management, including Entra Domain Services, Privileged Identity Manager, and Entra Identity Governance.


• Strong background in IT networks: IP addresses, subnets, firewalls, routing, DNS.


• Demonstrated experience in drafting, monitoring, and implementing technical or operational processes, procedures, or guidelines (reference projects required).


• Solid understanding and practical experience with ITIL frameworks (reference projects required).


• Proficiency with ServiceNow and TOPdesk ITSM tools.


• Experience with Office 365 (preferred).


• Relevant Microsoft certifications (MS-500, AZ-500, SC-100, SC-300, SC-900, etc.) are a plus.


• Direct experience in the Belgian energy market and understanding of its regulatory landscape.

Language Proficiency

• Excellent command of French, English, and Dutch (all required).

Other Requirements

• Ability to work independently and proactively, both remotely and on-site as needed.


• Strong sense of ownership, responsibility, and accountability.


• Team player with a collaborative mindset.


• Demonstrable experience in the Belgian energy market (preferred).

VECTOR7™ Signal Stack Vetting

Every builder we unite is rigorously vetted through our VECTOR7™ Signal Stack — ensuring only the top 2% join our movement. If you’re ready to be chosen, not just hired, this is your moment.