Business Process Officer

Daikin Europe NV (DENV) is a subsidiary of Daikin Industries Limited, a Japanese outstanding company and worldwide the biggest developer, producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and cooling technology.

DENV is Daikin’s sales, R&D, and production headquarters for Europe, the Middle-East and Africa. The headquarter has Belgian offices in Brussels, Ghent and Ostend, as well as 8 production plants, 24 sales subsidiaries and offices and a whole network of independent distributors and dealers across the EMEA region.

The Department

The EMEA Development Control department is part of the Daikin's European Development Centre.

The responsibility of the EMEA Development Control department is to provide the necessary support for our development groups. This includes the following:

• planning and requirement setting for new development projects


• resource (budget, manpower) planning and follow-up


• monitor, visualize and report the planning and execution of development projects


• guarantee and improve internal processes and systems


• making of installation and operating instructions for our products


• learning and communication

The job location is the Daikin Europe Research and Development Centre in Ghent, with occasional trips to Ostend office and/or Brussels office if needed.

The role  

The Business Process Officer is responsible for analysing, designing, implementing, and continuously improving business processes within our EMEA Development Centre. As the European Development Centre is spread over five locations in Europe, it’s our challenge to standardize and optimize these processes and systems in each base.

Key Responsibilities – Project Leader (Business Process)

• Lead end-to-end business process improvement projects, from analysis through implementation


• Define project scope, objectives, timelines, and success criteria


• Analyze, redesign, and standardize processes to improve efficiency, quality, compliance, and data flow


• Drive digitalization of business processes by aligning process design with IT systems and tools


• Coordinate cross-functional stakeholders and ensure alignment between business and digital solutions


• Manage project risks, dependencies, KPIs, and support change management and adoption

Your profile

• Master degree, preferably with a background in Business Analytics or Business Engineering


• Strong understanding of business process management and improvement methodologies


• Ability to translate complex workflows into clear, structured process models


• Strong analytical, organizational, and problem-solving skills


• Proven stakeholder management and communication skills across multiple levels


• This function is also open for Young Graduates

What we offer

At Daikin, you can count on a varied job with an international market leader that stimulates its people to work together and develop. We offer you a permanent contract. You will become part of the EDC team which is engaged to make the world a greener place by introducing renewable alternatives in our cooling/heating market. You will be supported by a team of enthusiastic colleagues. From the very beginning you can count on thorough training and intensive support. Your competitive salary is complemented by a package of extra-legal benefits.

Daikin Europe is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People. 

Good climate starts with people 

Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.