Business Process Owner Sales Order Management

As the Business Process Owner (BPO) for Sales Order Management,  you are responsible for TVH’s global order orchestration. You own the end-to-end lifecycle of a sales order—from the moment of capture through validation, orchestration, fulfillment readiness, monitoring & non-confirmity management. Your mission is to design a "frictionless" flow where automated logic handles the volume, allowing the organization to focus on high-value exceptions. You act as the strategic integrator between commercial intent, supply chain execution, and digital architecture, ensuring that business requirements, technology solutions, and organizational structures are seamlessly aligned.

Your Role & Responsibilities

Strategic Process Ownership & Roadmap

• Define the global strategic direction for Order Models and Workflows across multiple routes-to-market.

• Develop maturity roadmaps to transition the organization toward automated order orchestration.

• Align the process domain with enterprise strategy and transformation milestones.

Future-State Process Design & Deployment

• Lead the E2E design and deployment of L3-L5 processes (from Validation to Orchestration and Cockpit management).

• Translate complex business requirements into scalable, future-proof digital designs.

• Harmonize global standards while balancing local regulatory needs and customer centricity.

Change Management & Impact Assessment

• Conduct Impact Analyses to identify how new designs affect organizational roles and skills.

• Execute change management strategies (ADKAR) to ensure global adoption of new workflows.

• Partner with regional stakeholders and training leads to prepare the global workforce.

Performance & Continuous Improvement

• Monitor global KPIs (OTIF, Cycle Time, Manual Touchpoints) via a centralized dashboard.

• Perform root cause analysis on process non-conformities and "stuck" orders to eliminate waste.

• Drive continuous improvement initiatives to optimize "Order-to-Delivery" velocity.

Governance & Stakeholder Management

• Represent Sales Order Management in Global Governance and Transformation forums.

• Manage RACI structures and decision-making bodies for the order domain.

• Act as the lead business partner for IT, Data, and Compliance to ensure cross-functional alignment.

How to succeed / your profile

• Relevant Experience: You have at least two years of experience in a similar role, such as functional analysis or business process management.

• Educational Background: You hold a Bachelor’s or Master’s degree in Business, Information Technology, Management, Business Administration, or a related field. Alternatively, relevant work experience may substitute for formal education.

• Technical Knowledge: Prior experience with any OMS like Oracle, KBRW, BY, SAP, ...  or a good understanding of Procurement, Supplier Management, and Contract Management processes is an advantage

• Fluency in English: You are fluent in English, both spoken and written, and are comfortable communicating technical concepts to both technical and non-technical audiences.

• Collaborative Mindset: You thrive in a team-oriented environment, bringing strong communication skills and a commitment to transparency and collaboration across all levels of the organization.

• Organizational and Time Management Skills: You have excellent attention to detail, combined with the ability to organize and manage multiple tasks efficiently.

• Agile Mindset: You have experience working in Agile methodologies and are comfortable adapting to iterative processes and collaborating closely with cross-functional teams.

• Adaptable and Positive: You approach challenges with a positive attitude and have the ability to engage with colleagues at all levels.

• Travel Flexibility: Occasional travel (about 10-20%) may be required for project collaboration and stakeholder engagement.