C004301 Senior Technician (Service Delivery) (NS) - THU 17 Jul

Deadline Date: Thursday 17 July 2025

Requirement: Senior Technician (Service Delivery)

Location: Brussels, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 608

Required Start Date: 1 September 2025

End Contract Date: 31 December 2025

Required Security Clearance: NATO SECRET

Duties and Role:  

• Provide first and second level support of end-user ICT assets, including MS365 devices;
• Conducts equipment testing to and from the supply line, documents serviceability status;
• Perform staging of all end user devices using the Microsoft Configuration Manager system (MCM) and relevant toolsets;
• Updating inventory databases;
• Perform the enrolment or handout of all staged devices to the end user;
• Investigates and resolves technical issues in a systematic approach;
• Maintains sound knowledge on implemented technologies;
• Assist his/her superiors and recommend solutions;
• Perform other duties as may be required.

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Higher vocational training in a relevant discipline with 2 years post-related experience, or a secondary educational qualification with 4 years post-related experience;
• Have a good knowledge of IT administration tools used in ICT Service Management (e.g. Microsoft Configuration Manager);
• Be knowledgeable in recent and current Windows operating systems and common Windows desktop applications, such as MS 365, MS Office and Adobe;
• Have a good working knowledge of IT hardware and auxiliary computer equipment;
• Have a broad knowledge of computer network technology in a Microsoft Windows environment.

Desirable Qualifications:

• Microsoft Certified Desktop Support Technician (MCDST) Certification;
• ITIL certified in Service Operations;
• Prior experience of working in an international environment comprising both military and civilian elements