C004330 IT Service Desk Knowledge Management Technician (NS) - TUE 12 Aug

Deadline Date: Tuesday 12 August 2025

Requirement: IT Service Desk Knowledge Management Technician

Location: Brussels, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 646

Required Start Date: 21 September 2025

End Contract Date: 31 December 2025

Required Security Clearance: NATO SECRET

Duties and Role:  

• Develop process workflows using Microsoft Visio
• Create, review, and update Standard Operating Procedures (SOPs)
• Organize and centralize knowledge management articles within the designated Knowledge Management Database (SharePoint)
• Perform work on-site (Brussels)
• Operate independently with minimal supervision
• Undertake additional duties as assigned

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Demonstrated experience in Knowledge Management
• Proficient in Microsoft Visio and the Microsoft Office suite
• Experience with Microsoft SharePoint administration
• Excellent communication skills, with the ability to collaborate effectively with team members in order to capture implicit knowledge and transform it into clear, user-friendly knowledge articles and documentation
• Strong command of English, both written and spoken
• Previous Service Desk experience is a plus
• Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience

Competencies or Personal Attributes:

• Relating and Networking - Easily establishes good relationships with users and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others
• Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals
• Adapting and Responding to Change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences
• Communication Skills – Good diplomacy and tact