C004354 Analyst (Operational Analysis) (NR) - THU 11 Sep

Deadline Date: Thursday 11 September 2025

Requirement: Analyst (Operational Analysis)

Location: Mons, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 608

Required Start Date: 20 October 2025

End Contract Date: 31 December 2025

Required Security Clearance: NATO RESTRICTED

Duties & Role:

Consultancy

• Takes responsibility for elements of a larger consulting engagement.
• Collaborates with clients as part of formal or informal consultancy engagements.
• Understands client requirements by collecting data and delivering analysis.
• Works collaboratively to develop and implement solutions.
• Seeks to address client needs within the defined scope of responsibility.
• Ensures that proposed solutions are properly understood and appropriately exploited.

Specialist advice

• Provides detailed and specific advice regarding the application of their specialism to the organisation's planning and operations.
• Actively maintains knowledge in one or more identifiable specialisms.
• Recognises and identifies the boundaries of their own specialist knowledge.
• Where appropriate, collaborates with other specialists to ensure advice given is appropriate to the organisation's needs.

Methods and tools

• Provides support on the use of existing methods and tools.
• Configures methods and tools within a known context.
• Creates and updates the documentation of methods and tools.

Data modelling and design

• Applies standard data modelling and design techniques based upon a detailed understanding of requirements.
• Establishes, modifies and maintains data structures and associated components.
• Communicates the details of data structures and associated components to others using the data structures and associated components.

Data visualisation

• Uses a visualisation product, as guided, to design and create data visuals.
• Selects appropriate visualisation techniques from the options available.
• Engages with the target user to prototype and refine specified visualisations.

Additional duties for this post:

• Analyse, adjust and/or correct operational requirements and gaps coming from DCSU's portfolio of CIS products and services;
• Act as DCSU advisor with aspect related to the identification of new operational requirements or verify related resources assessment within DCSU when necessary;
• Analyse and advice about delivering CIS urgent requirements and Customer's request affecting DCSU;
• Monitor, at DCSU level, CIS service management and service operations implementation with the local CSUs;
• Assist and make recommendations on current service performance, availability and capacities of CSUs in order to improve local service delivery (equipment/material, processes, methodology, technical expertise, organization and staff);
• Advise COMB Head in providing effective and efficient service delivery options for all CSUs;
• Coordinate DCSU service delivery options and offers with other NCI Agency entities (Asset Management, Acquisition, Strategy, etc.);
• In coordination with NCIA Quality Assurance (QA), stay abreast of required adjustment in service delivery and training, measure results and recommend capabilities delivery improvement;
• Represent CIS Operations Management Branch in relevant working group and conferences

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO RESTRICTED security clearance
• A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post.
• Development of Operations Research/Analysis supporting models and tools, staff decision aids, databases, data collection and/or survey tools;
• Application of Operations Research/Analysis techniques (such as structured problem analysis, statistical analysis, simulation and optimisation);
• Significant experience in IT Service Management, Service Delivery, or Customer Support management roles.
• Experience leading teams, managing staff resources, and developing personnel.
• Demonstrated ability to operate in matrix organizations, with exposure to multi-stakeholder environments and complex governance structures.
• Experience contributing to operational planning, resource allocation, and risk management processes.
• Demonstrated knowledge of service management best practices, processes, and performance management.
• Excellent command of spoken and written English, with proven ability to communicate effectively orally and in writing.
• ITIL Foundation certification (or equivalent recognized Service Management framework certification).
• PRINCE2 Foundation certification (or equivalent recognized Service Management framework certification).

Education, Experience and Training (Desirable):

• Master Degree at a nationally recognised/certified University in Information Technology, Business Administration, Engineering, Management, or a related field.
• Experience working in international or intergovernmental organizations.
• Experience supporting project delivery and coordinating service support for projects.
• Experience managing financial aspects of service delivery (e.g., resource funding, cost allocation, service charging models).
• ITIL Intermediate or Expert level certification.
• Quality Management certification (e.g., Lean Six sigma, CMQ, or equivalent).
• Training in leadership, negotiation, or conflict resolution.