C004359 Interim Configuration Manager (NS) - THU 18 Sep

Deadline Date: Thursday 18 September 2025

Requirement: Interim Configuration Manager

Location: Brussels, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 532

Required Start Date: 27 October 2025

End Contract Date: 31 December 2025

Required Security Clearance: NATO SECRET

Duties & Role:

• Deliver daily configuration and patch management services
• Maintain and update the CMDB in collaboration with SMC team
• Document configuration changes in designs, work packages, security specs, and technical diagrams
• Ensure NATO/industry naming conventions are applied throughout the CSU
• Support and possibly deputize for Change Manager and Transition Manager as needed
• Organize and lead configuration-related coordination meetings (e.g., CAB, delivery panels)
• Generate and present reports on configuration compliance and service performance

Ideal Interim Profile

• Confident and systematic; can work independently and proactively
• Comfortable managing technical documentation and working with multinational teams
• Ready to handle backup roles (Change Manager, Transition Manager) as needed
• Strong communication and coordination skills for both technical and process stakeholders
• Must be able to work primarily on-site in Brussels (limited telework)

Specific Working Conditions: Working physically on-site is required to perform most daily activities. There is a limited possibility for remote work (i.e. 1 day/week).

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Higher vocational education with 3 years post-related experience
• 2+ years of hands-on Configuration Management experience
• Strong experience in ITSM environments, including configuration and change tools
• Background working with infrastructure projects or service delivery organizations
• Familiarity with secure/classified environments is a plus

Configuration Management:

• Strong understanding of configuration item (CI) lifecycle: identification, classification, control, auditing, and reporting
• Experience with CMDB population, maintenance, and compliance
• Familiar with NATO and industry-standard naming conventions
• Able to manage configuration documentation, versioning, and patch lifecycle data

IT Service Management (ITSM) Tools:

• Proficiency in BMC Remedy ITSM Suite or similar tools
• Comfortable working with service management data, reporting tools (e.g., Power BI, Smart Reporting), and process automation

Change and Transition Support:

• Able to work closely with Change Manager to organize and lead CAB meetings
• Provides backup for Service Transition Manager (e.g., delivery panels, proposal meetings)

Data & Technical Understanding:

• Basic to intermediate skills in data modeling and structuring
• Familiarity with database platforms (e.g., MS SQL, Oracle)
• Experienced in interpreting and documenting complex IT environments

ITIL Process Knowledge:

• Solid understanding of ITIL v3/v4, especially in Change, Configuration, and Service Transition areas
• ITIL v3 or v4 Foundation certification is required
• (Desirable) Additional ITIL certifications or courses on configuration/transition

Required Knowledge

• Knowledge of end-to-end configuration management and patch planning practices
• Strategic contribution to CM policies and documentation
• Understanding of ISO/IEC standards (e.g., ISO 9000, 20000, 27000) is a plus
• Knowledge of NATO-specific documentation and naming standards (can be learned on the job)
• Knowledge of reporting, compliance tracking, and corrective action planning