C004386 Interim IT Change Manager (NS) - WED 15 Oct

Deadline Date: Wednesday 15 October 2025

Requirement: ICT Systems Engineer

Location: Brussels, BE

Full Time On-Site: Yes (Limited possibility for remote work i.e. 1 day/week)

Time On-Site: 100%

Total Scope of the request (hours): 304

Required Start Date: 20 November 2025

End Contract Date: 31 December 2025

Required Security Clearance: NATO SECRET

Duties & Role:

• Manage end-to-end lifecycle of IT change requests (RfCs) within CSU Brussels
• Conduct quality checks on incoming RfCs and engage stakeholders to clarify and refine
• Organize and lead Change Advisory Board (CAB) meetings for NATO HQ CIS
• Authorize or escalate change requests depending on impact
• Ensure proper coordination across teams for implementation and follow-up
• Use BMC Remedy to manage changes and maintain related documentation
• Create and present change-related reports (including statistics and KPIs)
• Propose and implement improvements to change processes and SOPs
• Provide guidance to team members on best practices
• Act as deputy or lead for related functions in absence of other staff
• Liaise with NATO Cyber Security Centre and other internal/external partners as needed

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• 2+ years of experience in IT change management, ideally within a structured ITIL-based environment
• Experience in multi-stakeholder, international or governmental contexts is beneficial
• Background in medium-to-large scale IT service delivery environments
• Bachelor's degree in IT or related field preferred
• Change Management Expertise: Proficient in assessing, documenting, implementing, and controlling IT service changes; Familiar with the full lifecycle of Requests for Change (RfCs); Able to analyze risks, benefits, and costs of proposed changes
• Risk Management: Identifies, assesses, mitigates and reports on IT-related risks
• Configuration Management: Understands CI (Configuration Items) lifecycle, including naming, classification, auditing; Able to use and maintain CMDB tools
• ITIL Framework: ITIL Foundation certified (minimum); Familiarity with ITIL Intermediate levels is a plus
• Tool Usage: Proficient with BMC Remedy (or similar ITSM platforms); Basic knowledge of reporting tools (Smart Reporting, Power BI, Excel)
• Collaboration & Coordination: Liaises effectively with technical teams, process owners, CAB members, and NATO stakeholders; Can lead or coordinate CAB meetings
• Communication: Fluent in English (spoken and written); French or another NATO language is a plus
• Skilled in documenting processes, procedures, and reporting metrics (KPIs)
• Required Knowledge: Familiarity with Change Management Lifecycle; Understanding of System Development Lifecycle;  Working knowledge of enterprise IT environments (e.g., 3,000+ users, 20,000+ CIs)
• Knowledge of: NATO IT structures and procedures (optional but beneficial); Cybersecurity implications of change management
• Strong documentation practices
• Structured approach to root cause and risk analysis
• Able to operate independently, with minimal supervision
• Comfortable in a dynamic, security-sensitive, and highly structured environment
• Willing to be on-site in Brussels with limited teleworking (typically 1 day/week)
• Team-oriented, diplomatic, and calm under pressure
• Strong organizational and multitasking abilities