C004484 Service Engineer (Early Engagement) (NS) - MON 15 Dec

Deadline Date: Monday 15 December 2025

Requirement: Service Engineer (Early Engagement)

Location: Braine-l'Alleud, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 836

Required Start Date: 26 January 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

Under the direction of the Executive Officer, but largely on own initiative, the incumbent will perform duties such as the following:

• Collaborate with, and facilitate internal and external communication to fully document business needs and indicate solutions if required.
• Support the creation of requirements that meet the strategic needs of the business.
• Take responsibility for understanding client requirements, collecting data, supporting the analysis and problem resolution.
• Support coherence, standardization effort, assure quality of products and alignment across the systems in the use of the optimal technologies, leading to faster implementation and reduced cost of maintenance.
• Contribute to the early Solution Architecting team activities related to customer support to upcoming requirements.
• Act as the interface to the CTO Early Engagement to allow the smooth transition of customer requirements to the NIMSC Project teams.
• Maintain active link NIMSC customers.
• Promote and enforce outsourcing of commodity services.
• Promote transition from assets to services.
• Deputize for higher grade staff, if required.
• Perform other duties as may be required.

Duties and Responsibilities:

Requirements definition and management

• Defines and manages scoping, requirements definition and prioritisation activities for initiatives of medium size and complexity.
• Contributes to selecting the requirements approach.
• Facilitates input from stakeholders, provides constructive challenge and enables effective prioritisation of requirements.
• Establishes requirements base-lines, obtains formal agreement to requirements, and ensures traceability to source.

Systems development management

• Plans and drives systems development projects which support the organisation's objectives and plans.
• Selects, adopts and adapts appropriate systems development methods, tools and techniques.
• Ensures that stakeholders are aware of required resources and that they are made available.
• Facilitates availability and optimum utilisation of resources.
• Monitors and reports on the progress of development projects.
• Ensures projects are carried out in accordance with agreed architectures, standards, methods and tools and addresses security and privacy requirements.
• Develops road maps to communicate future development activity.

Systems integration and build

• Provides technical expertise to enable the configuration of system components and equipment for systems testing.
• Collaborates with technical teams to develop and agree system integration plans and report on progress.
• Defines complex/new integration builds.
• Ensures that integration test environments are correctly configured.
• Designs, performs and reports results of tests of the integration build.
• Identifies and documents system integration components for recording in the configuration management system.
• Recommends and implements improvements to processes and tools.

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience.
• Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post.
• Experience with drafting ICT design and/or software development and planning of system and software delivery for large C4ISR projects
• Experience in identifying and assessing new and emerging technologies and their adoption into larger systems
• Experience in developing technology roadmaps taking into account emerging technology solutions.
• Experience managing relationships with technical stakeholders (internal and external)
• Proven ability to apply analytical and systems thinking to complex problems.
• Proven ability to moderate technical design related discussions with multi-disciplinary teams.
• Proven experience with presenting complex technical concepts to a diverse audience and at times non-technical audience.

Education, Experience and Training (Desirable):

• Proven ability in process analysis, and design techniques, including needs assessment, specification development, planning and gap analysis
• Knowledge in The Open Group TOGAF, ArchiMate, ITIL, COBIT, CISSP, or equivalent
• Knowledge and experience with Military C4ISR systems requirement capture, analysis and specifications