C004616 IT Change Manager (NS) - FRI 20 Feb

Deadline Date: Friday 20 February 2026

Requirement: IT Change Manager

Location: Mons, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 1150

Required Start Date: 6 April 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

Risk management

• Carries out risk management activities within a specific function, technical area or project of medium complexity.
• Identifies risks and vulnerabilities, assesses their impact and probability, develops mitigation strategies and reports to the business.
• Involves specialists and domain experts as necessary.

Requirements definition and management

• Uses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries.
• Assists in the definition and management of requirements.
• Assists in the creation of a requirements baseline.
• Assists in investigating and applying authorised changes.

Configuration management

• Proposes and agrees the configuration items (CIs) to be uniquely identified with naming conventions.
• Puts in place operational processes for secure configuration, classification and management of CIs, and for verifying and auditing configuration records.
• Develops, configures and maintains tools (including automation) to identify, track, log and maintain accurate, complete and current information.
• Reports on the status of configuration management.
• Identifies problems and issues and recommend corrective actions.

Change control

• Assesses, analyses, develops, documents and implements changes based on requests for change.
• Ensures that operational processes are in place for effective change control.
• Develops, configures and maintains tools to manage and report on the lifecycle of change requests.
• Identifies problems and issues and recommend corrective actions.

Software Development Life Cycle

• Summarizes the overall process for developing new software for the company product line.
• Differentiates respective roles and responsibilities of software engineering and other functions.
• Identifies common issues and considerations for bringing a new product to marketplace.
• Describes major phases, checkpoints and deliverables.
• Clarifies the similarities and differences among life cycles; easily labels and describe each phase.
• Explains the basic concepts of a structured approach to application development.
• Describes associated standards, procedures and guidelines for the system development life cycle.
• Highlights the major phases, activities, checkpoints and deliverables in the system life cycle.

IT Service Change Management

• Provides status reports for implemented IT service changes to senior management.
• Implements routine changes in a live IT service environment.
• Generates schedule and time estimates for IT service changes.
• Participates in analyzing the risks, costs and benefits of proposed IT service changes.
• Documents the procedures and changes made in IT service.

Data Analysis:

• Collect, analyse, and interpret quantitative and qualitative data to assess the impact of change initiatives across the organization.
• Define and track key change performance indicators (KPIs).
• Use data insights to identify risks and opportunities for improvement during change implementation.
• Monitor trends and outcomes post-implementation to evaluate the effectiveness and sustainability of change efforts.
• Create clear dashboards, reports, and visualizations to communicate findings to stakeholders at different levels.
• Affinity with tools like Power BI, Tableau and similar, highly appreciated.

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience.
• Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post.
• 2 years of practical experience in managing change request from initiation to closure while engaging with relevant process owners and stakeholders.
• Training/Certifications: ITIL Foundation Certification