C004655 VDI Engineer (NS) - MON 23 Feb

Deadline Date: Monday 23 February 2026

Requirement: VDI Engineer

Location: Braine-l'Alleud, BE

Full Time On-Site: Yes (up to 10% travel across NATO Sites)

Time On-Site: 100%

Total Scope of the request (hours): 836

Required Start Date: 31 March 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

Installation, configuration, administration and monitoring of VDI infrastructure based on Dell end user devices and Omnissa (former VMware) Horizon technologies

• Perform daily administration, troubleshooting and monitoring of VDI infrastructure instances including underlying virtual, application delivery and profile infrastructure;
• Conduct installation, upgrade and configuration of existing and new VDI instances including associated virtual and application.
• Monitor the performance on DEX tools, troubleshoot and continuously optimize the existing VDI setup including so called master or "golden" images.

Ensure healthy and functional end user computing environment

• Review, troubleshoot and ensure compliance with security policies and functional requirements of the VDI setup and associated enabling technologies (Active Directory).
• Work on and resolve incidents and service requests using the Purchaser's trouble ticket system.

Enhance the business continuity by improving the fault tolerance and disaster recovery

• Propose design, implement, test and maintain fault tolerance and disaster recovery of the complete VDI stack including virtual infrastructure, VDI, application and user profile layers.

Improve the maturity of IT Operations

• Develop, implement, improve and follow standard operating procedures and instructions on IT operation activities related to the VDI setup.
• Develop, disseminate and improve instructions for Level 1 and Level 2 technicians.
• Perform on the job trainings as needed to team members, Level 1 and Level 2 technicians.

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Group Policy Management (GPOs): Assisting in the creation, modification, and maintenance of Group Policies to enforce settings across user devices.
• Incident Management: Respond to reported service incidents identifying causes and initiate resolution, collaborate with incident management team.
• ITIL Concepts: Desirable certification in ITIL Foundation
• VMware AppVolume: Management and deployment of AppVolumes, troubleshooting, and updates.
• VMware Horizon: Setup, configuration, and management of Horizon VDI environments.
• VMware vSphere: Managing virtual machines, ESXi hosts, and vCenter operations.
• VMware DEM/UEM: User environment management, personalization, and policy enforcement.
• FSLogix: Profile management, troubleshooting logon issues, and optimization.
• Master Image (VDI-MDT): Creating, maintaining, and optimizing VDI master images using MDT.