C004662 Deputy Service Delivery Manager - Cyber Security (NS) - MON 23 Feb

Deadline Date: Monday 23 February 2026

Requirement: Deputy Service Delivery Manager - Cyber Security

Location: Brussels, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 1500

Required Start Date: 31 March 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

Endpoint Security Operation Support

• Support the Endpoint Security Team Lead in managing day-to- day delivery of endpoint security services.
• Monitor endpoint security service performance, coverage, and compliance against defined security baselines.
• Track incidents, problems, changes and service requests related to endpoint security services.
• Coordinate with endpoint security engineers, users, stakeholders, vendors and other IT teams to ensure timely issue resolution.
• Support documentation, reporting on endpoint security posture, risks, and service KPIs.

Gateway Security Operation Support

• Support the Gateway Security Team Lead in managing day-to- day delivery of gateway security services.
• Monitor gateway security service performance, coverage, and compliance against defined security baselines.
• Track incidents, problems, changes and service requests related to gateway security services.
• Coordinate with gateway security engineers, users, stakeholders, vendors and other IT teams to ensure timely issue resolution.
• Support documentation, reporting on gateway security posture, risks, and service KPIs.

Cyber Incident Coordination

• Support the Section Head and Incident Lead during cyber security incidents.
• Support security testing, cyber exercises and incident readiness activities.

Service Management & Governance

• Assist in monitoring SLA and KPI performance across assigned security services.
• Prepare service reports, dashboards, and management summaries.
• Track licenses, renewals, and entitlements under guidance of the Section Head.
• Support problem management by tracking root cause analyses and corrective actions.

Continuous Improvement

• Identify operational inefficiencies and propose service improvements.
• Support rollout of process improvements, automation, and standardization.
• Ensure lessons learned are captured and applied.

Working physically on-site is required to perform most daily activities. There is a limited possibility for remote work (i.e. 1 day/week). Normal non-smoking office environment.

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• 5+ years' experience in supporting cyber security operations or security service delivery in a large and complex environment with high availability.
• Strong experience supporting endpoint security services (Trellix) and understanding of endpoint security technologies and concepts.
• Experience supporting of gateway security services (e.g. email security gateways, web proxies, firewalls).
• Experience coordinating and tracking incidents, problems, changes, and service requests across multiple teams.
• Experience monitoring cyber security service availability, performance, and compliance against defined baselines.
• Good understanding of IT service management (ITIL) principles, including SLA/KPI and reporting.
• Strong stakeholder coordination and communication skills, acting as a link between engineers, vendors, and service owners.