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C004697 Sr Technician (Innovation and Continuous Improvement) (NS) - THU 19 Mar

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Job Description - C004697 Sr Technician (Innovation and Continuous Improvement) (NS) - THU 19 Mar

Deadline Date: Thursday 19 March 2026

Requirement: Senior Technician (Innovation and Continuous Improvement)

Location: Mons, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 800

Required Start Date: 23 April 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

 

Duties & Role:

Under the direction of the ESOC Planning & Innovation Section Head, the incumbent will perform duties such as the following:

  • Provide support to explore sourcing opportunities, fostering a culture to forward-thinking approaches.
  • Assist in implementing agile work practices, collaborating with internal and external stakeholders.
  • Ensure alignment with established governance and strategies regarding innovation and sourcing within ESOC.
  • Contribute with inventive strategies to business units; assist in developing business cases, budget estimations, and process flows, linking strategic execution with innovative ideas.
  • Provide support in driving service enhancements by utilizing key performance indicators and critical success factors in service delivery.
  • Participate in monitoring progress in processes and technology, aiding teams in integrating new methods smoothly.
  • Support the introduction of enhancements through the operational application of automation and innovative approaches.
  • Assist in maintaining the CI Register and contribute to board meetings tracking the progression of identified improvements.
  • Contribute to maintaining documentation of risks, threats, vulnerabilities, and mitigation actions.
  • Support risk management activities within specific functions, technical areas, or projects.
  • Assist in identifying, assessing, and coordinating mitigation strategies for risks, involving specialists and domain experts as necessary.
  • Participate in requirement gathering, scoping, and planning phases of projects, collaborating with stakeholders to define project development models.
  • Aid in preparing and maintaining acceptance criteria for projects transitioning to Service Operations.
  • Support monitoring project transition and coordinate corrective actions when necessary to ensure appropriate stakeholder engagement.
  • Provide backup support for higher-grade staff, if required.
  • Perform other duties as may be required.

Skill, Knowledge & Experience:

  • The candidate must have a currently active NATO SECRET security clearance
  • Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience.
  • Practical experience in the implementation of ITIL Service Operations processes, preferably in an Operations Centre environment.
  • Experience working in a large corporate environment with matrixed structures.
  • Familiarity with analyzing and reviewing business processes, project management, and preparing business documentation.
  • Exposure to assessing feasibility of business process changes and recommending new approaches, with the ability to manage execution of business process improvements.
  • Good knowledge and experience of Telecommunications/Network/Information Technology solutions and products.

Desirable Experience and Education:

  • PRINCE2 Foundation or Agile PM or equivalent
  • ITIL V3 or 4 Foundation or equivalent
  • ITIL CSI or Six Sigma Green belt or equivalent
  • Business Analysis Management or equivalent
  • Prior experience of working in an international environment comprising both military and civilian elements;
  • Knowledge of NATO responsibilities and organization, including ACO and ACT.
Original job C004697 Sr Technician (Innovation and Continuous Improvement) (NS) - THU 19 Mar posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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