C004804 Support Officer (NS) - TUE 28 Apr

Deadline Date: Tuesday 28 April 2026

Requirement: Support Officer

Location: Braine-l'Alleud, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 836

Required Start Date: 8 June 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

Strategic planning

• Contributes to the development of policies, processes, standards and guidelines for strategy development and planning.
• Develops and communicates plans to drive forward the strategy and related change planning.
• Provides support and guidance to help stakeholders adhere to the approach.
• Ensures that all stakeholders are aware of the strategic management approach and timetables.
• Collates information and creates reports and insights to support strategy management processes.

Specialist advice

• Provides detailed and specific advice regarding the application of their specialism to the organisation's planning and operations.
• Actively maintains knowledge in one or more identifiable specialisms.
• Recognises and identifies the boundaries of their own specialist knowledge.
• Where appropriate, collaborates with other specialists to ensure advice given is appropriate to the organisation's needs.

Stakeholder relationship management

• Deals with problems and issues, managing resolutions, corrective actions, lessons learned, and the collection and dissemination of relevant information.
• Implements stakeholder engagement/communications plan.
• Collects and uses feedback from customers and stakeholders to help measure the effectiveness of stakeholder management.
• Helps develop and enhance customer and stakeholder relationships.

Business administration

• Leads and coordinates strategic initiatives working across departmental or functional boundaries.
• Designs the timetable of executive-level meetings and forums.
• Sets agenda, format and desired outcomes for meetings.
• Provides direction and receives progress updates from members of an executive team.
• Meets collectively or individually with members of a leadership management team to follow up on action points, issues and risks.
• Reports on progress and resolves issues.
• Manages highly sensitive and confidential issues and information.

Office Administration

• Organizes and coordinates large meetings and conferences.
• Contributes to office administration improvements and best practices.
• Consults on a full spectrum of enterprise office administration activities.
• Designs office administration functions and workflow.
• Monitors industry and marketplace trends and directions for office administration.
• Monitors effectiveness of support staff; recommends improvements.
• Establish and maintain communication channels with stakeholders.

Additional duties for this post:

• Develop and enhance Power BI reports/dashboards aligned to mission/portfolio performance needs.
• Contribute to the preparation and delivery of actionable insights and reports, ensuring alignment with stakeholder requirements.
• Facilitate effective reporting and communication to support consistent Portfolio level oversight at all levels.
• Consolidate and analyse ServiceNow and EBA metrics, ensuring accuracy, consistency, and alignment with organizational expectations.
• Ensure smooth coordination and efficient information flow across stakeholders and organizational interfaces.
• Perform other duties as required.
• Deputise for higher grade staff, if required

Specific Working Conditions: Possible business travel to NATO and non-NATO facilities and NCIS sites within Belgium up to 1 - 2 times per month. May be required to undertake duty travel to operational theatres inside and outside NATO boundaries.

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• A minimum requirement of a Bachelor's degree at a nationally recognized/certified University in a related discipline and 2-years post-related experience. Or, exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCIA, that is, at least 6-years extensive and progressive expertise in duties related to the function of the post.
• Minimum two years of relevant experience, preferably in the delivery and implementation of management support mechanisms or other professional-level activities.
• Proven ability to multi-task, manage time, deliver on responsibilities and work effectively under pressure while producing high-quality products, at times, under short deadlines.
• Experience in presenting complicated issues in a clear, concise and persuasive manner.
• Excellent writing and verbal skills, with proven experience in drafting and editing policies and/or reports/briefs.

Education, Experience and Training (Desirable):

• Business Process design and implementation.
• Proven experience in resource planning and personnel management;
• Proven experience in budgetary planning and management;
• Demonstrated proficiency with the complete Microsoft Office suite
• Proven experience in organization, coordination and communication;
• Training/Certifications: Management of Risk; PRINCE 2 Foundation