Channel & content Communication Manager

Company : Stanley/stella

Job Type : Full Time

Belgium (Hq)

Number of Applicants

000+

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications

Activate JobCopilot

Job Description - Channel & content Communication Manager

As a Channel & Content Communication Manager within Stanley/Stella Marketing & Communication Department, you will take the lead of the Communication and Content team and be responsible for developing and implementing effective communication plans to increase the brand awareness, promoting Stanley/Stella values and collection to the external world.
Working closely with various internal teams and different channels (such as digital channels (Print on Demand), agencies, resellers and decorators), you will support the brand globally and bring the right messaging at collection launches and commercial major events having customer focus and diversity in mind. You will have an omnichannel experience and understand how to portrait the messages with consistency on- and off line.
You will be responsible for designing, implementing, and executing strategies in the 360° communication plan, driving brand recognition, loyalty and advocacy.

the role is based in Brussels

Team Leadership: Provide leadership, guidance, and mentorship to a team of Customer Experience Specialists, fostering a collaborative and innovative work environment, with a focus on their personal development.
Communication Plan: Develop comprehensive Global 360° Communication plans, defining and implementing the right messages for different target audiences in line with the company objectives.
Compile insights and feedback to revisit the creative and production process, ensuring the execution of the assets is tailored to the right channel with the right content.
Ensure strong collaboration with the production team and manage the briefing process across various communication channels (web, print, merchandising).
Customer Experience: Utilize market insights to conceptualize and develop cutting-edge customer experience concepts tailored for implementation in our dealers' showrooms, aligning seamlessly with the latest innovative and digital trends.
Performance Measurement: Track and analyze the effectiveness of communication efforts and tools, using metrics and analytics tools to make data-driven decisions and optimize future strategies.
Support for Our Dealers' Network: Translate the communication strategy and key messages related to the collection into tangible customer experiences by crafting cohesive storytelling and creating engaging content and tools (booklets, collection plans, lookbooks, Merch Guides).
Crisis Communication: Support communication efforts during challenging situations linked to collection launches and related communications.
Relationship Building: Strive to create memorable experiences (including for showrooms) that foster long-term loyalty and advocacy with dealers.
Ensuring Consistency and Quality: Maintain a high standard of service excellence and professionalism in all customer communications and interactions.
Cross-Functional Collaboration: Provide training, guidance, and support to internal teams and Stanley/Stella dealers on effective communication about new collections and tools.
CRM: Work with the CRM team to develop a strategic advocacy program where customer insights are understood. Guide the CRM team to develop and provide the right data analytics to develop campaigns according to the strategic vision (growth, lead generation, image building).
Process Improvement: Identify opportunities to streamline and optimize customer communication processes, workflows, and systems. Propose and implement best practices to enhance efficiency, accuracy, and responsiveness in addressing customer inquiries and resolving issues.

You will also conduct regular field visits throughout Europe, working closely with Sales, Trade Marketing, Channels and Brand, and Marketing Communications team members.

Bachelor's or Master's degree in Communications, Marketing, or a related field. Master's degree preferred.
Minimum 5 years of proven experience in communications, CRM, or marketing roles, with a track record of successful campaigns and projects.
Proven experience in B2B / B2B2C. Experience with international corporations or franchises is a plus. Experience with lifestyle and premium brands is preferred.
Demonstrated leadership skills, with the ability to inspire and motivate a team to achieve excellence, fostering collaboration, growth, and productivity.
Ability to think creatively with a strong sense of business.
Interest in data and business acumen.
Exceptional writing skills, with a passion for storytelling and making a positive impact through effective communication; ability to craft compelling messages for different audiences and channels.
Skilled in conducting review processes and making pragmatic decisions for qualification purposes.
Experience in managing budgets, timelines, and resources for communication projects.
Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
Ability to work effectively in a fast-paced, dynamic environment and collaborate with cross-functional teams.
Proficiency in using communication tools, CRM systems, and other relevant software applications.
Strong problem-solving abilities, with a proactive and solution-oriented mindset.
Great interpersonal skills.
Commitment to continuous learning and development, staying informed about industry trends, best practices, and emerging technologies related to customer experience and communication.
Fluent in English and French or Dutch; additional languages are a plus.

Original job Channel & content Communication Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Auto-Apply to Similar Jobs

Share Job

Get your Resume Reviewed for Free

Automate Job Applications for Similar Jobs

Auto-Apply to Channel & content Communication Manager Jobs with your AI JobCopilot

Auto-Apply with AI

Similar Channel & content Communication Manager Jobs in Belgium

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Channel & content Communication Manager

Job Description - Channel & content Communication Manager

Similar Channel & content Communication Manager Jobs in Belgium

Mobile Apps