Chapter Lead Testing Real-Time Operations

The Chapter Lead will play a crucial role in balancing technical expertise with people management. This position involves providing technical guidance, fostering personal and professional development, and ensuring collaboration and alignment within and across teams. The Chapter Lead will work closely with business and IT stakeholders to deliver high-quality products that support business goals and enhance customer experience.

Key Responsibilities:

Technical Leadership:

• Provide expert technical guidance and support to Chapter members in a specific domain (e.g., software development, quality assurance etc).
• Ensure best practices and high standards are maintained within the Chapter.
• Stay current with industry trends and technologies to provide relevant advice and direction.

People Management:

• Focus on the personal and professional development of team members through mentoring, career development, and performance reviews.
• Foster a supportive and collaborative team environment.
• Organize optimal workforce planning to meet the needs of various Squads.

Facilitating Collaboration:

• Facilitate knowledge sharing and collaboration within the Chapter.
• Work with key business customers, stakeholders, and external partners to identify and address IT needs.
• Interact with Project Managers, Product Owners, Architecture, Solution Design, Services Delivery, and Support teams to ensure quality product development.

Bridging Squads and Chapters:

• Maintain coherence and alignment across different Squads, ensuring consistent technical and quality standards.
• Ensure effective communication and coordination between Squads and Chapters.

Recruitment and Staffing:

• Participate in recruitment and staffing decisions to ensure the right skills are available within the Chapter.
• Assess the span of control and adjust the Chapter structure as needed to maintain manageability.

Delivery:

• Ensure end-to-end IT ownership for projects within the business area portfolio.
• Engage with Project Managers to create, plan, track, and execute overall project plans.
• Support the creation of business cases and contribute to project steering committees with clear roles and responsibilities.

Application Management:

• Oversee application lifecycle management for all applications in the portfolio.
• Advise on risk management, ensuring effective detection, reporting, and mitigation.
• Support portfolio management and optimize capacity planning.

Financials:

• Create and manage departmental budget proposals aligned with business strategy and priorities.
• Hold financial accountability, including estimation, forecasting, and reporting on OPEX and CAPEX budget actuals.
• Identify and mitigate financial risks.