Cluster Operations Manager (Future GM)

Hospitality Talents, a recruitment agency
specialized in hospitality profiles, is looking for an Cluster Operations Manager,
for one of its client in Antwerp.

Our client, a
reputable hotel group in Antwerp, is currently seeking a dynamic
and experienced Cluster Operations Manager with ambition to become General Manager next.

Reporting directly to
the General Manager, you will be responsible for ensuring high standards across
all departments.

Key Responsibilities

• Oversee
  daily hotel operations to ensure efficiency, profitability, and a
  consistently high level of guest satisfaction.
  
• Lead
  and support department heads (mainly in F&B, Front Office, and
  Housekeeping) in achieving operational goals.
  
• Implement
  SOPs, quality standards, and service protocols aligned with brand and
  guest expectations.
  
• Monitor
  budgets, control costs, and identify areas for operational improvement.
  
• Support
  the GM in managing human resources functions: recruitment, training,
  scheduling, and performance management.
  
• Ensure
  compliance with health, safety, and hygiene regulations (HACCP, fire
  safety, etc.).
  
• Handle
  guest feedback and resolve issues promptly, always ensuring a welcoming
  and service-minded culture.
  
• Work
  collaboratively with sales, events, and kitchen teams to ensure smooth
  group, meeting, and event operations.
  

Requirements

• At
  least 3 to 5 years of experience in an operational management role
  
• Proven
  leadership skills and the ability to inspire and manage cross-functional
  teams.
  
• Guest-oriented
  mindset with an eye for detail and a drive for operational excellence.
  
• Fluent
  in English and Dutch; French is a plus.
  
• Ability
  to work in a structured, hands-on, and proactive manner.
  
• Knowledge
  of hotel PMS systems and operational software (e.g., Opera, Mews,
  ResDiary, etc.) is an asset.
  

Benefits

• An
  opportunity to join a reputable hotel in a strategic management role.
  
• A
  competitive salary package with performance-based incentives.
  
• Room
  for professional growth within an international hotel group.
  
• A
  dynamic, people-first working environment where your input is valued.