Cluster Reservations Manager

Hospitality Talents, a recruitment agency
specialized in Hospitality profiles, is seeking an experienced and dynamic Cluster Reservations
Manager to join a fast -growing international hotel group. As part
of its rapid expansion in Belgium, our client is looking to structure and
centralize its Reservations function at a cluster level.

This strategic role
sits within a dynamic environment driven by recent acquisitions, operational
optimization, and the development of a multi -property platform.

Your Role

As Cluster Reservations
Manager, you will be responsible for managing, optimizing, and
structuring the Reservations function across the Antwerp portfolio.

You will play a key
role in driving revenue performance, improving processes, and ensuring strong
coordination between operational and commercial teams.

Key Responsibilities

Performance &
Revenue

• Optimize conversion rates and maximize
  reservations -driven revenue
  
• Oversee availability management in close
  collaboration with Revenue teams
  
• Monitor and analyze KPIs (pick -up, conversion,
  no -shows, channel performance) and implement corrective actions
  
• Identify upselling opportunities and improve
  the customer journey
  

Process & Structuring

• Develop and standardize Reservations SOPs
  across multiple properties
  
• Ensure data accuracy across systems (PMS,
  Channel Managers, OTA extranets)
  
• Streamline booking flows and optimize tools
  and systems
  
• Support the integration of newly acquired
  hotels into the portfolio
  

Team Management & Coordination

• Lead, train, and support Reservations teams
  (centralized or on -property)
  
• Act as a key point of contact for Front
  Office, Sales, and Revenue teams
  
• Ensure smooth communication and alignment
  across departments
  

Cross -functional Collaboration

• Work closely with Revenue Management on
  pricing and distribution strategies
  
• Partner with Sales teams on group and event
  bookings
  
• Liaise with hotel management teams to ensure
  operational alignment
  

Experience

• Proven experience in Front Office Management, Reservations or Revenue
  Management within hospitality
  
• Experience in a multi -property environment or
  large -scale hotel operations
  
• Background within international hotel brands
  (Accor, Marriott, IHG, etc.) is a strong plus
  

Skills

• Strong business and revenue -driven mindset
  
• Excellent analytical
  capabilities
  
• Highly organized with strong attention to
  detail
  
• Ability to structure, improve, and scale
  processes
  
• Leadership skills with the ability to
  influence across teams
  

Systems

• Proficiency in PMS (Opera preferred)
  
• Good knowledge of Channel Managers (e.g.,
  SiteMinder)
  
• Familiarity with RMS tools (IDeaS, Duetto,
  etc.) is a plus 
  

Languages

• Fluent in English. French and/or Dutch
  

• Full time permanent contract
  
• Join a fast -growing international hotel
  platform with strong ambitions in Belgium
  
• Take on a strategic role with direct impact on
  revenue performance
  
• Be part of the structuring phase of a
  multi -property operation
  
• Work in a dynamic, entrepreneurial, and
  performance -driven environment