CRM Market Operator

CRM Market Operator – Energy Markets & Operations



About the Role

We are looking for a CRM Market Operator to join the Market Operations team of a major organisation in the Belgian energy sector. In this role, you will contribute to the operational execution of a strategically important market mechanism that supports electricity security of supply.

You will be involved in a range of operational processes, including prequalification, auctions, contract management, availability monitoring and settlement. You will analyse technical, financial and operational dossiers, validate data and calculations, and ensure that processes are executed accurately, on time and in accordance with the applicable rules.

The role combines operational responsibilities with data analysis, stakeholder collaboration and continuous process improvement. You will have the opportunity to develop into a subject matter expert in the Capacity Remuneration Mechanism (CRM) and its associated market and regulatory processes.



Initially, your focus will be on auction, contracting and settlement activities. As you gain experience, you may also contribute to other operational and analytical activities.



What Will You Do?

As a CRM Market Operator, you will be responsible for the accurate execution and follow-up of various operational processes within the CRM.



Your responsibilities will include:

Executing and monitoring operational processes, including prequalification, financial securities, the secondary market, availability monitoring and settlement.

Analysing technical, financial and operational dossiers submitted by market participants.

Reviewing supporting documentation, calculations, assumptions and data, and translating your findings into operational recommendations.

Preparing, validating and reporting on auction and settlement activities.

Producing periodic and ad hoc reports on CRM performance and results, including KPIs and performance monitoring.

Following up on disputes and assessing the impact of exceptional situations.

Responding to operational questions from market participants and internal stakeholders.

Ensuring that automated and manual processes are executed correctly and coordinating with the relevant internal teams.

Developing and sharing expertise in CRM processes, market rules, regulatory requirements and operational procedures.

Contributing to the further development and improvement of processes, product rules and operational solutions.

Supporting user acceptance testing (UAT), validating new functionalities and assessing operational readiness.



Where Will You Work?

You will join a specialised team responsible for the operational execution of energy market processes. The team operates at the intersection of market operations, customer processes, data analysis and regulatory requirements.

You will work closely with internal experts and stakeholders to ensure operational quality and efficiency. This role offers the opportunity to build in-depth knowledge of the Capacity Remuneration Mechanism and its importance within the Belgian electricity market.



What Do You Bring?

A Master's degree in Engineering, Economics, Business Administration, Finance, Data Analytics or a related field.

Preferably 2–5 years of relevant professional experience in operations, process management, consulting, business analysis, energy markets, financial operations or a similar analytical environment.

A strong interest in data analysis, numbers, structured problem-solving and IT tools.

A structured, rigorous and detail-oriented approach to your work.

The ability to understand complex processes, technical documentation and regulatory frameworks.

A pragmatic mindset and a commitment to delivering accurate, high-quality results on time.

Excellent command of English and French or Dutch, with a basic understanding of the other language.

Strong Excel skills and good knowledge of Microsoft Office applications, including Word and PowerPoint.

The ability to work independently, manage multiple tasks and prioritise effectively.

A collaborative and team-oriented mindset.



Nice to Have

Knowledge of the energy sector and electricity markets.

Experience with financial or operational processes in a regulated environment.

Experience using Python or similar programming environments for data analysis.

An interest in digitalisation, automation, process simplification and data-driven decision-making.