Customer advisor 2nd level support

More than 30 years of experience make Redline Data a competent, responsible and future-proof partner. As an IT provider, we develop and support comprehensive solutions for psychosomatic and rehabilitation clinics, counseling centers and outpatient services. As consultants, we support our customers in optimizing internal work processes. We also provide a needs-based, flexible and secure IT environment with our data center.

Customer advisor 2nd level support

We are looking to fill the above-mentioned full-time position (part-time is possible) for our customer support team as soon as possible. Whether from the home office or at our Ahrensbök location, thanks to our good network, team-oriented work is possible at any location.

Your area of responsibility:

• You will support our customers with questions relating to the use of our PATFAK applications.
• You will be responsible for troubleshooting and process handling in the 2nd level area (e.g. software operation, installations and configuration).
• You will process and document customer inquiries and solutions in our ticket system.
• You support our customers remotely.

What you should bring with you:

• You have several years of professional experience in the IT sector, comparable activities in IT support or are already familiar with PATFAK.
• You have a confident manner and customer-oriented communication skills
• You are service-oriented and enjoy telephone contact with customers.
• With your analytical skills, you can solve problems effectively.
• You are fluent in written and spoken German.
• Independent and solution-oriented work as well as trusting and team-oriented cooperation round off your profile.

We offer you:

Trusting cooperation, open and transparent communication and employee satisfaction are the cornerstones of our harmonious and informal corporate culture. With various additional benefits, regular company events and plenty of room for individuality, we create workspaces that motivate and connect.

• We support a healthy work-life balance with flexible working hours and the option of working from home.
• Our employees benefit from various offers from our company health management program, such as membership of Hansefit.
• To ensure financial security in old age, we support our employees with our company pension scheme.
• We encourage creative minds through individual training opportunities.
• We ensure mobility through the option of using a company bike or company vehicle.

Apply now!

Have we piqued your interest? Then we look forward to receiving your application, either by e-mail to [email protected] or via our application form on our homepage.

If you have any questions about the application process or the advertised position, please contact Kathrin Bremer on 04525/49700.

Redline DATA GmbH EDP Systems
Dieksbarg 13
23623 Ahrensbök

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