Customer Care Operator (m/f/d)

'RELAX, WE ARE ALREADY TAKING CARE'

The future is coming, and it's coming really fast! Are you ready to join us on this ride? UBench International is a young and innovative player in the automotive world. We focus daily on the continuous improvement of our specialized software.

The UBCare department ensures a combination of digital perfection and human connection. Our goal is to make every customer an ambassador. We assist them from A to Z in the event of damage. We aim for a very high-quality standard and, together with the team, we build a fantastic working environment.

We all live in a digital world where we have no time to lose. Everything is available 24/7 with just one click on your screen. Through a digital ecosystem, the UBench platform connects every partner in the automotive community: repairers, experts, insurers, fleet owners, and leasing companies. We offer a great job where creativity and quality are the standards. We are currently expanding our team with a dedicated and enthusiastic:

Full-time Customer Care Operator NL & FR - with company car!

Responsibilities:

· You are the contact person for drivers from the moment they have an accident with their lease car.

· You are administratively strong and have knowledge of administrative processes such as applying for new license plates, certificates, technical inspections, and necessary documents in general.

· You pay extra attention to vehicle damages and ensure that drivers are mobile again as soon as possible through proactive follow-up.

· You listen to drivers' questions/problems regarding their damage file. Better yet: you are proactive. You solve problems before they occur and anticipate the unspoken wishes of the customer, making each customer an ambassador. You register all contacts in our real-time and transparent digital platform: UBench.

· You provide information to drivers/customers, are excellent at dissecting files, providing good customer service, and are an administrative jack-of-all-trades.

· You call drivers and proactively inform them about the status of their damage file.

· Preferably in possession of a PCP certificate.

· Bilingual: Dutch & French (other languages are a nice extra).

· Customer-oriented mindset: empathy and anticipating the needs of drivers.

· Communicative and good contact skills. Communication is mostly by phone and email.

· Eager to learn and handy with various IT systems.

· Basic knowledge of Excel.

· PCP certificate.

· Damage management.

· Administrative skills.

· Bachelor's or master's degree in legal Practice, Finance and Insurance, or equivalent through experience.

· Full-time employment with a competitive salary.

· Hybrid work arrangements.

· 27 vacation days

· A company car with a fuel card.

· Company laptop and mobile phone.

· Additional benefits such as meal vouchers, group insurance, hospitalization insurance.

· A growing and rapidly evolving organization.

· Excellent training and interim evaluations to gauge the well-being of each team member.

· An environment where taking initiative is highly appreciated.