Customer Operations Lead

The Nippon Express Group is one of the leading global logistics service providers whose Japanese corporation is headquartered in Tokyo. Our services range from air and ocean freight forwarding to cargo, removal services and warehouse operations. The company has numerous freight centers, warehouses and provides logistics services in over 45 countries on six continents with a global network of over 70,000 employees. The logistics focus is mainly on automotive and fashion industries, pharmaceutical products and further consumer goods. Within the past years Nippon Express has been on a continuous growth path in Belgium and we are looking for new talents to join our mission.

For our Shared Customer Service Center in Genk, we are looking for a driven Lead who gains energy from team leadership, process improvement and customer-focused service.

As Customer Operations Lead, you act as the link between management, customers and your team. You ensure smooth daily operations, safeguard service levels and continously drive imrpovement, efficiency and quality. Thanks to your leadership, both the team and our service grow stronger every day.

What will you be doing?

Leadership & Coaching:

• Coach, motivate and develop your team members
• Set clear priorities and foster a positive team dynamic

Reporting & Analysis:

• Monitor workload, performance and service levels
• Prepare analyses and translate data into actionable improvements

Process Improvement:

• Identify bottlenecks and optimize workflows
• Lead imrpovement initiatives and turn best practices into sustainable processes

Operational Support & Coordination:

• Operational planning (backup): support the planning team when needed to ensure continuity of operations
• yard management system (YMS): follow up on YMS operations and implement identified imrpovement points
• Project follow-up: take an active role in company-wide and customer-focused projects

We are looking for a lead who:

• Is a coach-minded and inspiring leader
• Thinks critically and solves problems proactively
• Is customer-focused and an effective communicator
• Remains calm and resilient in a dynamic environment
• Communicates fluentky in Dutch and English
• Has an affinity with logistics
• Excels in Excel and has strong analytical skills

• Full-time contract, undetermined time
• Attractive salary package, including 13th month
• Meal vouchers and ecocheques
• Hospitalization insurance + group insurance
• Transport reimbursement according to CLA PC 226
• 20 vacation days + 6 ADV days + 1 NXB day after 3 years + 1 CLA day after 1 year
• Mobile phone + subscription
• Free coffee, tea, water, soup
• You will be part of a dynamic team

• Benefits Plan (“MyChoice”)

Acquisition in response to this vacancy is not appreciated.