Customer Operations Specialist (Brussels hybrid working)

⭐ Who we are

Through an all-in-one solution to manage corporate mobility, Skipr supports companies in their transition towards a more sustainable mobility for their employees. To carry out its mission, the team is composed of 30+ people in Belgium and in France. Mobility and transport are changing and by working for Skipr, you become a change agent. We love passionate, flexible, out-of-the-box thinkers who are able to share their ideas in the simplest and clearest way.

Recently, Skipr has been acquired by Pluxee, marking a significant milestone in our growth journey, as we continue to expand and scale in Belgium and France. Pluxee is a global player in employee benefits and engagement that operates in 31 countries.

🌱 Working at Skipr

• The possibility to have a job with an impact on the environment and employees’ wellbeing

• Work with 30+ colleagues in Belgium and in France all passionate about sustainable mobility

• An environment where autonomy is encouraged and teams are empowered

• A strong internal and external feedback culture, where we value transparency

• Working in an ambitious company providing a qualitative and stable technology to service its clients

• We nurture a learning culture

💚 Our values

• Care: We are committed to create & maintain a caring & respectful environment for our employees, customers & our planet.

• Excellence: We achieve & maintain very high quality standards in all areas of the company.

• Collaboration: We create an innovative, inclusive and harmonious working environment, where joint efforts lead to superior results.

• Impact: We generate positive effects on society & the economy, while leading the company to more sustainable mobility.

🎯 Skipr is looking for a Customer Operations Specialist

To support its growth, Skipr is looking for a Customer Operations Specialist  based in Belgium. Reporting to the General Manager Sales BE, you will work closely with Customer Success Managers and Project Managers to ensure that customers receive the best possible support experience.

As Customer Operations Specialist, you will provide exceptional customer support to clients through the ticketing system while ensuring smooth operational processes to enable Customer Success Managers to deliver proactive service.

Main responsibilities

• Respond promptly and accurately to customer queries via  email.

• Identify customer needs and guide them in using product features effectively.

• Analyze and report recurring questions and incidents to the tech team.

• Support operational tasks to enhance Customer Success Managers’ efficiency and proactive support.

• Maintain a deep knowledge of Skipr products and services to provide high-quality service.

• Bachelor’s degree required.

• Minimum 1 year experience required in the same environment; training will be provided.

• Fluent in English and Dutch; French is a plus.

• Experience with help desk software and remote support tools is a plus.

• Excellent communication and problem-solving skills.

• Ability to multitask and handle challenging cases with patience.

• Basic technical proficiency and computer skills.

• Ability to work in a fast-paced, high-pressure environment.

• Customer-focused mindset with a willingness to help others.

🎁 Perks & Benefits

• A full-time open-ended employee contract in Belgium.

• A competitive salary package with many benefits: meal vouchers, group and hospitalization insurance, refund insurance on medical treatments (Alan), company smartphone and laptop, company phone subscription, eco vouchers, and a budget for your personal mobility in Europe.

• A hybrid working environment with flexibility, autonomy and transparency, personal development and exciting challenges.

• Offices centrally located in the BeCentral digital campus in Brussels, with hybrid work possibilities.

👉 Applications are to be sent only via the application form before 25/09/2025

Skipr – Customer Support Operations Lead (Belgium, hybrid working)

https://skipr.recruitee.com/o/customer-operations-specialist-brussels-hybrid-working