Customer Service Planner

The Nippon Express Group is one of the leading global logistics service providers whose Japanese corporation is headquartered in Tokyo. Our services range from air and ocean freight forwarding to cargo, removal services and warehouse operations. The company has numerous freight centers, warehouses and provides logistics services in over 45 countries on six continents with a global network of over 70,000 employees. The logistics focus is mainly on automotive and fashion industries, pharmaceutical products and further consumer goods. Within the past years Nippon Express has been on a continuous growth path in Belgium and we are looking for new talents to join our mission.

As a Customer Service Planner , you ensure that all activities related to inbound and outbound goods run smoothly. You play a crucial role in providing excellent customer service and optimizing our operational processes.

Key Responsibilities

Customer Service:

• Act as the main point of contact for customers on a daily basis to coordinate operational matters.
• Provide support and solutions to customer inquiries or issues.
• Ensure that emails in the general mailbox are handled promptly and accurately.
• Assist in implementing new customer requirements and requests.

Transport & Workload planning (Inbound and Outbound):

• Coordinate incoming container flows via the inland port.
• Plan, monitor, and report on incoming volumes using up-to-date reporting tools.
• Manage the daily outbound transport planning.
• Maintain daily communication with port operators and forwarding agents to ensure smooth shipments.
• Organize pallet delivery schedules to keep warehouse operations running efficiently.

Project Follow-up:

• Contribute to achieving company objectives.
• Collaborate with the Supervisor and Process Engineer to support improvement projects.
• Critically assess existing processes and actively suggest improvements.

Relationship Management:

• Build and maintain strong relationships with suppliers, customers, logistics partners, and internal departments.
• Participate in meetings and discussions, both online and in person.
• Provide support to back-office colleagues when needed.

Your profile:

• A service-oriented mindset and flexibility (no strict nine-to-five mentality).
• Strong ability to build and maintain relationships with carriers, logistics partners, customers, and colleagues.
• Customer-focused attitude with strong problem-solving skills.
• Proactive, eager to learn, and motivated to continuously develop yourself.
• Excellent communication skills.
• Fluent in Dutch and English, both spoken and written.

Knowledge:

• Proficiency in MS Office, especially Excel.
• Understanding of administrative and logistics processes.
• Experience with WMS systems is a strong advantage.

• Full-time contract, undetermined time
• Attractive salary package, including 13th month
• Meal vouchers and ecocheques
• Hospitalization insurance + group insurance
• Transport reimbursement according to CLA PC 226
• 20 vacation days + 6 ADV days + 1 NXB day after 3 years + 1 CLA day after 1 year
• Mobile phone + subscription
• Free coffee, tea, water, soup
• You will be part of a dynamic team

• Benefits Plan (“MyChoice”)

Acquisition in response to this vacancy is not appreciated.