Customer Service Representative focused on the DACH market

Our partner is a leading international company dedicated to pioneering innovation in the healthcare industry. With a global presence and a commitment to excellence, we pride ourselves on delivering cutting-edge products and services to customers worldwide. In the DACH region, comprising Germany, Austria, and Switzerland, we are known for our dedication to quality and customer satisfaction.

Job Description: As a Temporary Customer Service Representative focused on the DACH market, you will play a crucial role in upholding our reputation for exceptional customer service. You will serve as the primary point of contact for customers in the region, ensuring that every interaction reflects our commitment to quality and innovation. Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat channels.
• Process orders, returns, and exchanges efficiently and accurately.
• Investigate and resolve customer complaints and issues on time.
• Collaborate with other departments to address customer needs and concerns effectively.
• Maintain up-to-date knowledge of our innovative products, services, and policies.
• Proactively identify opportunities to enhance the customer experience and contribute to continuous improvement initiatives.

Requirements:

• Fluency in German and English (written and spoken) is essential.
• Previous experience in a customer service role, preferably in a B2B or B2C environment.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities with a customer-centric approach.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Proficiency in Microsoft Office and CRM software (e.g., Salesforce) is a plus.

Benefits:

• Competitive salary commensurate with experience.
• Opportunity to work with a dynamic and diverse team.
• Gain valuable experience in a leading international company at the forefront of innovation.
• Potential for extension or permanent employment based on performance.