Customer Service Representative - Medical sector - Brussels

Our client is one of the world's largest companies specialising in the manufacture and distribution of medical devices.

• Addressing customer inquiries: Responding promptly to customer queries across various communication channels.
• Problem resolution: Effectively troubleshooting and resolving customer issues for a positive outcome.
• Customer assistance: Providing guidance and product knowledge to enhance customer experience.
• Maintaining records: Recording accurate customer information in the company's database.
• Communication skills: Demonstrating clear communication and empathy with customers.
• Team collaboration: Collaborating with colleagues to address complex customer issues.
• Continuous improvement: Offering feedback for product and service enhancement.

The ideal candidate should have:


• Detail-oriented, friendly, and helpful
• Strong communication skills in Dutch and French
• Effective multitasking and problem-solving
• Customer-centric
• Proactive issue resolution and problem-solving
• Prioritises accuracy over speed
• Tenacious and accountable

Beneficial advantages:


• Proficiency in Microsoft Office, SAP is a plus
• Experience in the medical industry or strong interest in the sector
• Experience in an international company
• A competitive salary
• Comprehensive benefits package
• Access to ongoing training programs, workshops, and opportunities for skill development to foster career growth within the organisation
• Flexible work arrangements
• Company perks and incentives (employee discounts, wellness programs,...)