Number of Applicants
:000+
Customer Service Representative with Danish (m/f/x) page is loaded
职位描述
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.
“For more than 30 years at 3M, I’ve seen firsthand how it’s a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we’re making around the world” – Mike Roman, chief executive officer and chairman of the board at 3M.
The Impact You'll Make in this Role:
As a Customer Service Representative , you have the incredible opportunity to
tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
Proactively managing the customer relationship and being the single point of contact for all queries and issues encountered, maintaining relationship with Premium Accounts by understanding, anticipating and identifying their service needs
Proactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as necessary
Reviewing purchase order requirements to ensure compliance with 3M terms and conditions and liaise with the business on customer relationship management via Salesforce functionalities
Preparation and reviewing the respective reports, internal and external dashboards and with clients during meetings in which you participate, conducting service process analysis and driving process and OTIF improvements
Collaborating with all internal logistics, Customer Issue Resolution (Customer complaints department) and collection team and business stakeholders to guarantee service quality and to resolve claims
Participates in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency.
Your Skills and Expertise
Bachelor’s degree or higher from an accredited institution
Equivalent professional experience (minimum 3 years)
Strong skills of ERP and CRM systems (SAP and SalesForce desirable)
English and Danish at minimum C1 level (knowledge of any additional European languages will be an asset).
Additional qualifications that could help you succeed even further in this role include:
Highly self-motivated
Ability to work in culture of compliance
Strong interpersonal and relationship building skills
Strong Networking and team working ability
Proactive approach to job responsibilities
Flexibility to adapt quickly to changing priorities
Analytical / problem solver.
Please provide CV in English version.
Supporting Your Well-being
3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Private medical care
Life insurance
Retirement scheme
Multisport card
Opportunity to work globally as part of an international organization
Work in a respectful, inclusive, and friendly environment with open door policy
Professional training and onboarding package
Supporting your professional development, possibility to gain certifications/co-founding studies
Supporting your work-life balance through being a part of community groups, CSR actions, volunteering
Internal integration events
Holiday Bonus
Work Your Way (office/hybrid/remote).
* At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.
Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na: approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. Our global Work Your Way initiative gives our employees flexibility in where and how their work can be performed, subject at all times to any location-specific rules and policies that may be in place from time to time (more information on such rules/policies can be provided upon request from the relevant in-location HR).请注意:如果您不提供您的教育和工作历史,您的申请可能不被考虑:1)上传简历,或2)直接输入信息到应用程序领域。
3M 全球使用条款和隐私声明
Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.
在访问并使用本网站前请仔细阅读使用条款。您访问和使用本网站并在此申请3M职位即表示接受并同意遵守这些条款。
Please access the linked document by clicking here , select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.
请点击此处访问链接文档,选择您申请职位的所在国家并核对。在提交申请前,您需要确认同意遵守相关条款。
At 3M we apply science in collaborative ways to improve lives daily as our employees connect with customers all around the world. Learn more about 3M's creative solutions to global challenges at or on Twitter @3M or @3MNews.
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