Customer Service Student

About us

Founded anno. 2017, Suspicious Antwerp has solidified itself as a pioneer in designing, marketing and distributing unisex apparel. 'There’s no box to think outside of’, a mindset that we not only pursue but that our target audience also embraces. It's no surprise that Gen Z is our most devoted fan base. Whether it’s about marketing campaigns abroad or never-seen-before stunts closer to home, we strive for a marketing approach that keeps on surprising those who are passionate about excitement, travel & adventures.

About the job

We are looking for some help in our Customer Service Team. As a student, you will support our Customer Service team 1-2 days a week, depending on peaks and lows, with communicating and helping out our beloved customers. So if you are a communication wizard in both Dutch and English, an you are looking for a first company experience, this is for you!

General responsibilities

• Serve as day-to-day contact for customers while identifying areas of opportunity, highlighting best practices, and documenting/presenting them to the operations team

• Support changes that anticipate and address customer questions, needs, and complaints

• Update our customers on recent developments & changes regarding their orders

• You will be working with following tools daily: Gorgias, Shopify and Microsoft Excel

Profile:

• You have strong communication skills, both written as spoken, are key (as you’ll be communicating A LOT.)

• There’s no problem or issue left unseen, these will all be handled on time

• Doing 10 things all at once? Easy. You have great multitasking skills, time management and prioritizing tasks.

• You can work individually and focused, but you’re also a team player

• You are hands-on and get energized by working in a start-up environment.

• You are fluent in English; Dutch is a big plus

• You are based in Belgium (or willing to relocate)

Specifics:

• This is a part-time position based at the headquarters in Antwerp.