Customer Services Manager

As a Customer Services Manager, you manage a group of consultants who are part of the global Customer Services team. You organize regular service meetings, maintain and improve service levels, and fine-tune OMP’s services offering, organization, and the way we work with customers.

You are responsible for:

• Designing and implementing help desk methods and procedures.


• Providing input for process improvements to the responsible managers.


• Managing team resources to ensure support availability within business hours and the agreed service levels.


• Determining and enabling support strategies and guidelines in line with overall customer services objectives.


• Analyzing statistics and compiling accurate reports on customer service KPIs.


• Building and maintaining a solid customer service collaboration with other OMP teams.


• Motivating team members to provide excellent support service to customers and improve the overall customer experience


• Recruiting, mentoring, and helping customer services consultants grow.