Customer Success Manager

Soil Capital is on a mission to regenerate over 10 million hectares of land by 2030, addressing our environmental and food security challenges through regenerative and low-carbon agriculture. As a leading expert in this field, we have developed the first payment for ecosystem services program for farmers in Europe.

Through our certified programme and our platform, Soil Capital leads the food and ag sector transformation by engaging with blue chip organisations who seek to deliver on their environmental commitments and build supply chain resilience. These business purchase regenerative units, acting as an incentive for farmers to measure and earning improve their agricultural practices.

Our technology supports farmers by allowing them to efficiently and accurately measure farming practices, as well as the GHG balance of their farm which we then audit and certify to generate certificates. This helps farmers understand the levers to accelerate their adoption of regenerative practices.

In the past ten years, Soil Capital has established as a thought leader and a driver of change at scale in France, the U.K. and Belgium. Pursuing its ambitious growth trajectory, it is now expanding geographical and product scopes.

About the role

Reporting to Nathalie, our Chief Revenue Officer, your primary responsibility will be to build and maintain strong relationships with our existing corporate clients, understanding their needs and delivering tailor-made solutions that exceed their expectations.

Your main responsibilities:

• Client portfolio management: serve as the primary point of contact for a portfolio of active clients, ensuring satisfaction, via value delivery, and retention


• Renewals & upsell: lead contract renewal processes and identify upsell opportunities in collaboration with Corporate sales team


• Onboarding: lead the onboarding of new clients and guide them through effective use of our services


• Issue resolution: proactively address client concerns, resolve issues efficiently, and advocate for client needs internally


• Cross-functional collaboration: work closely with Product, Sales, and Operations to deliver an outstanding customer experience


• Customer insights: collect and communicate insights from clients to help shape future offerings and strategy


• Performance monitoring: track and report on client engagement, outcomes, and feedback to ensure continuous improvement of our services

Skills & qualifications

• Account Management / Customer Success: you have a proven track record of managing and growing key accounts, with significant experience in managing large enterprise accounts Fortune 500


• Client-Centric Mindset: you consistently go the extra-mile to support clients and ensure their success. You proactively identify ways to add value and exceed expectations 


• Communication skills: you have strong interpersonal and communication skills, capable of building strong relationships with clients


• Problem-solving: structured, proactive, and empathetic approach to problem-solving


• Strategic Thinker: you are strategic in your approach, with the ability to identify opportunities and tailor solutions to meet the complex needs of large clients stakeholders at all levels. Ability to manage multiple clients with varying needs and priorities


• Drive: you are highly motivated and eager to contribute to our mission, with a passion for sustainability and making a positive impact in the agriculture sector


• Fluent in French & English

Why Join Soil Capital? 

At Soil Capital, we believe that transforming our relationship with nature is the key to a viable food system. Farmers, as stewards of 40% of the Earth's land, hold the potential to lead this change. By joining us, you’ll have the opportunity to grow your career in a mission-driven company, surrounded by passionate colleagues.

Here’s what we offer:

• Flexible holidays policy: Take the holidays you need, while coordinating with your team and respecting the demands of your role.


• Health insurance with Alan for you and your family.


• Reimbursement if you come to the office by public transport.
  


• Team incentive bonus: Based on your total salary package.


• Flexible remote work: You can work remotely 2 days per week, with flexibility, provided you coordinate with your colleagues.


• Company events and travels: Join quarterly company events and visit our three offices

Soil Capital is an equal opportunity employer. We encourage applications from all candidates who meet the job requirements, regardless of their race, colour, religion, sex, sexual orientation, age, or disability.