Customer Success Manager - Cards

We are Rydoo! A global fintech scale-up on a mission to make spend management the easiest part of your day.

For too long, managing expenses has been a tedious, time-consuming task. Rydoo is changing that. Our intuitive, user-focused app, powered by smart OCR technology, helps businesses save time and money with just a few clicks and photos.

We’re not just building software; we’re rethinking how spend management should work. With a product-first mindset, a passion for great UX, and a commitment to innovation, we’re empowering thousands of companies and their people to work smarter every day.

We’re a global team of +200 people who believe great tech should make life easier. If you have big ideas and want to build something that actually helps people, you’ll fit right in.

Snapshot

• Ambitious international team (200+ and growing)
• 33 nationalities speaking over 15 languages
• 9 offices across 3 continents
• Easy-to-use spend management app available on iPhone and Android
• Supporting over 10,000+ clients and 1 million+ users worldwide
• 4.6 employer score on Glassdoor

The Role

As a Customer Success Manager – Cards, You will play a pivotal role in transforming our cards business and unlocking new revenue streams. You will ensure smooth operations and an excellent experience for Rydoo Card customers. You will be the link between customers, internal teams and card issuer, managing onboarding, compliance and day-to-day follow-ups. Your goal is to get customers live fast, keep them compliant and make sure they stay satisfied throughout their cards journey.

Responsibilities

• Customer Onboarding
• Manage the end-to-end onboarding process for new card customers.
• Guide customers through setup, documentation, and configuration steps.
• Coordinate with internal teams (Sales, Product, Finance) and card partners to ensure timely activations.
• Monitor onboarding milestones and proactively follow up on pending actions.
• Follow up on Requests for Information (RFI) and ensure timely completion.
• Customer Support & Relationship Management
• Act as the operational point of contact for existing card customers.
• Coordinate with Customer Support for issue resolution when needed.
• Provide clear, structured updates to customers on operational matters.
• Ensure customer satisfaction through consistent and proactive communication.
• Process Improvement
• Identify recurring operational bottlenecks and propose improvements.
• Collaborate with Product and Operations teams to optimize product offering and workflows.
• Contribute to internal documentation and best practice sharing.

• Strong attention to detail and organisational skills to manage multiple accounts at once.
• Excellent written and verbal communication skills.
• A proven ability to develop practical, workable solutions.
• Experience in audit, banking or accounting would be a nice extra
• An appetite for learning.

Next to our amazing team, informal & international company culture and our mission to become the #1 spend management tool, we offer some nice benefits that make working at Rydoo even more fun:

• A competitive package, including salary and benefits
• Upskilling through training and coaching programs
• Hybrid Work Policy
• Professional freedom and a flexible work environment
• Regular company and team events
• Wonderful international team with more than 33 different nationalities
• Spectacular onboarding program for all new joiners

CHECK US OUT

LinkedIn: https://www.linkedin.com/company/rydoo

Glassdoor: http://bit.ly/2UujjWJ

Join Rydoo and leave your mark on the future of Expense Management!