Job Title: Digital Functional / Business Analyst â eCommerce
Location: Ghent, Belgium
Experience: 3+ years
Language: English-speaking
About the Role
We are looking for a Digital Functional / Business Analyst to support the development and rollout of a large-scale eCommerce platform for a leading online retail organization. You will bridge business needs and technical solutions to ensure a seamless digital experience for both customers and internal users.
Responsibilities
⢠Partner with business stakeholders to define digital strategy and translate vision into actionable requirements
⢠Drive detailed requirements gathering, user stories and process documentation
⢠Analyze and optimize existing digital workflows to improve customer experience and operational efficiency
⢠Collaborate with product owners, developers and UX teams throughout the implementation lifecycle
⢠Support user acceptance testing, training and adoption activities to ensure successful change management
⢠Maintain product backlog and ensure priorities align with business goals
⢠Monitor project progress and help resolve issues to keep deliverables on track
⢠Contribute to continuous improvement for digital commerce capabilities
Requirements
⢠Masterâs degree or equivalent professional experience
⢠Minimum of 2 years in a similar functional/business analyst role within digital or eCommerce projects
⢠Strong understanding of eCommerce platforms, digital customer journeys and retail processes
⢠Proven capability in gathering requirements, translating business needs into functional specifications and supporting implementation
⢠Experience with user adoption activities such as training, communication or UAT coordination
⢠Solid analytical and problem-solving skills, combined with clear communication abilities
⢠Comfort working in Agile environments and cross-functional teams
⢠Fluent in English. Knowledge of Dutch is a plus
What We Offer
⢠The opportunity to influence a major digital transformation initiative
⢠A collaborative team environment and room to grow in your career
⢠Competitive compensation and benefits package
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