Digital Solutions Specialist

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Digital Solutions Specialist to join our UniQue team.

What will you be doing in this role?

• Maintain strong relationships with customers to drive business growth and profitability aiming at the adoption of digital solutions.
• Create stakeholder map, adoption dashboard and reports and oversee the adoption journey of several types of stakeholders.
• Resolving stakeholder complaints quickly and efficiently.
• Contribute to the success of digital projects and initiatives by keeping stakeholders updated to ensure their adoption of digital solutions.
• Identify the services needed to ensure stakeholder satisfaction.
• Define use cases and test configurations and proposed solutions on different technical environments.
• Support the change management process and analyse change requests, which can result in proposing new solutions or workarounds to meet the business requirements.
• Analyse business processes and propose options implementation for automation/ simplification in line with the capabilities and standards offered by the digital solutions.
• Initiate and contribute to projects and continuous improvement initiatives.
• Interact with multiple stakeholders.

What will you be bringing to the team?

• Bachelor degree and 11 years of experience.
• At least 3 years of experience in the domain, in a similar position.
• Technical knowledge, skills, and experience in interacting with users of IT systems and IT developers.
• Knowledge and/or keen interest in human resources rules, processes and tools.
• Capacity to understand interdependencies between technology, operations and business needs.
• Advanced drafting skills, including technical drafting and presentation skills.
• Strong analytical capacity and solution oriented thinking.
• A high sense of responsibility and strong service orientation.
• High degree of planning and organisational skills, able to prioritise and manage multiple files and deliverables.
• Familiarity with the following areas would be an advantage: PM2 and Agile (Scrum); Project/ service management related tools (JIRA, Confluence) and Microsoft Office tools (e.g. Powerpoint).
• Very good command of spoken and written English equivalent to minimum level C1 and knowledge of French would be an advantage.

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.