Document & Information Management Expert

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Document & Information Management Expert to join our UniQue team in Brussels.

What will you be doing in this role?

• Contribute to the design, development and maintenance of procedures, records, archives and information management systems.
• Identify requirements for content, records, archives and information management systems and draw up functional and/or technical specifications.
• Delivery of guidance, coaching and training related with DWP to administrators and users.
• Assistance with evaluating and testing Digital Workplace components and production of technical documentation.
• Customer relationship management aiming at the adoption of digital solutions Organization, implementation and maintenance of IS support.
• Creation of stakeholder maps and ensure coordination with the relevant project teams.
• In alignment with the official in charge, contribute to the coordination of Guidance team.
• Resolving stakeholder complaints quickly and efficiently.
• Ensure coordination with dedicated team of specific support for Wiki sites, and as well collaborative sites.
• Contributing to the success of digital projects and initiatives by keeping stakeholders updated to ensure their adoption of digital solutions.
• Contribute to the update of the internal documentation and communication.
• Identifying the services needed to ensure stakeholder satisfaction.
• Autonomously turn communication objectives into strategies, tasks and activities and oversee / contribute to their implementation.
• Contribute to the management and follow-up of incidents and user requests.
• Conception and organization of user documentation for information systems.
• Conception and management of IS training.
• Conception and management of e-learning.

What will you be bringing to the team?

• Master's degree and minimum 5 years of experience.
• ITIL certification is an advantage.
• Good knowledge of Microsoft 365’s applications management and administration
• At least 5 years of specific expertise in MS Office tools (Word, PowerPoint, Excel etc).
• At least 4 years of specific expertise Atlassian Jira.
• At least 1 year experience in change management project of M365.
• Excellent knowledge of Windows-based user environments.
• Excellent knowledge of large-scale Digital Workplace administration, including operational monitoring and change management.
• Good understanding of network principles and technologies.
• Knowledge in using tools to build adoption dashboards and reports.
• Proven knowledge in user guidance, end user assistance and support of IS.
• Experience in preparing training courses on IS.
• Experience in E-learning creation, writing scripts is an asset.
• Understanding of Data Protection regulations and their impact on technical solutions will be an asset.
• Experience with specific Commission IT applications (SFC2007, SFC2014 and SFC2021 Front Office, SFC2007, SFC2014 and SFC2021 Back Office, WAVE, WFS, AGMS, ARES, LaunchPad) is an asset.
• Follow-up of incidents related to IS with excellent knowledge of ITIL. ITIL certification will be an asset.
• Knowledge of financial transactions circuits related to Shared Management mode in the Commission is an asset.
• Knowledge of incidents management systems (knowledge of ServiceNow will be an asset).
• Knowledge of the Regional and Urban policy and of European Structural and Investment funds is considered an asset.
• Proficiency in English at a C1 level.
• Proficiency in French language B2/C level.

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our  for more information.